Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,178 Reviews)
Rating breakdown 27,178 reviews
5 Stars
23,301
4 Stars
3,011
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
2
Camera is not the best with ok software skin
on June 29, 2026
Posted by: Lovelandh8tethesung
[This review was collected as part of a promotion.] I've been having issues with the camera. It's been flickering when I zoom out on both camera and video no matter the app. The software freezes sometimes. Also to have such a so called good camera, the zoom in on pics aren't the best.
Value
2
Response from Samsung USBy R&R Team, July 2, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not meeting your expectations in functionality, and we would love to assist you. We have provided links to articles to help you with the camera features and occasional freezing you mention experiencing. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone cant wait to see what they do next
on June 29, 2026
Posted by: 123lover
[This review was collected as part of a promotion.] I use my device for all social media platforms hate the new Ai everyone is trying to push
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect phone.
on June 29, 2026
Posted by: MRosales97
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is widely considered the absolute pinnacle of smartphones thanks to its unmatched combination of top-tier hardware, a revolutionary display, and an incredibly refined user experience. It takes everything that made its predecessors great and smooths out the rough edges—literally and figuratively.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on June 29, 2026
Posted by: Msk1201
[This review was collected as part of a promotion.] The camera and settings give an everyday average person the ability to take high quality photos. The AI didn't work the greatest the one time I used it but could be operator error on my end. But I do enjoy the reliability with not only my phone but all of my Samsung devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra Review
on June 29, 2026
Posted by: Stevie427
[This review was collected as part of a promotion.] I have my s24 ultra for over two years and it has been flawless from the start. I have never had an issue with this phone. It is fast, reliable and never let's me down. It takes great pictures and updates every month without any issues. I take care of my phone and I think for getting long term usage you have to do your part. Your phone is only as good as you are the user and care is important. I would highly recommend my Galaxy ultra and frankly only the ultra if your are looking for the best android in the universe. Ii forgot that I use AI all the time and it's my go to for wanting information that I can trust. I use Gemini and perplexity...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Way more than just a phone
on June 29, 2026
Posted by: tb2200
[This review was collected as part of a promotion.] This is the best Galaxy phone I've had to-date. Being a type 1 diabetic, this phone is a key to managing my day-to-day health. It's the main controller for my Dexcom glucose sensor and my Omnipod insulin pump.
It also manages all my security system cameras and numerous other smart home devices.
I also use it for all my shopping apps and bill pay functions.
Oh yes...it's also a great phone.
It also manages all my security system cameras and numerous other smart home devices.
I also use it for all my shopping apps and bill pay functions.
Oh yes...it's also a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The toughest most elegant Samsung device.
on June 29, 2026
Posted by: Scottgun
[This review was collected as part of a promotion.] I've been hooked on Samsung since the unveiling of the 5 active, and the S25 ultra is by far the toughest phone I've ever had. I drop it all the time. Sometimes I try to catch it only to swat it down even harder and I pick it up, no cracks anywhere. It is amazing. I accidentally went wading into saltwater with it in my pocket and it survived with zero issues. I get countless spam/scam calls and the "galaxy AI" screens calls for me and 99% of them don't stay on or leave a message. I like the sensitivity of the S pen, it makes drawing 3D pictures a breeze. Its got the brightest screen, it makes colors pop. And on the flip side the screen will dim so low you cant see it unless you're in a pitch black room. The graphics are crisp, pictures are clearer than real life, and the creative studio is amazing with the S pen making it easier than ever to transform everyday pics into works of art. The cameras are out of this world, I took pictures and videos of oil rigs in the gulf of Mexico from a plane 30,000 feet above them. Im still trying to zoom in on someones face in the window of a plane going by or on a satellite. You can see craters on the moon on a clear night. You can do anything you can imagine with all the AI features. It charges to full in an hour and goes for a day of constant use. If you don't use it much it'll go for 2-3 days give or take depending on signal. But it's the toughness that wins me over and the S25 ultra is the toughest. It's unbelievable. Hats off to you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on June 29, 2026
Posted by: IsaiahsDad
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra daily for work and pleasure. The upgraded Galaxy AI features help with adjusting photos for social media and other sales websites for vehicles.
The camera system and how it integrates with Galaxy AI make everything seamless and simple in basically every aspect.
Love my Galaxy S25 Ultra and won't ever be going away from Samsung thanks to the constant upgrades.
Value
5
Written by a customer while visiting Samsung US