Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,178 Reviews)
Rating breakdown 27,178 reviews
5 Stars
23,301
4 Stars
3,011
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
The ultimate all-in-one fully loaded phone.
on June 29, 2026
Posted by: KingdomLegacy
[This review was collected as part of a promotion.] I finally upgraded from my Note 10 Plus, and the technological leap is incredible! This new phone is fully equipped, and having Galaxy AI built right in makes multitasking incredibly easy. Plus, you already know I couldn't give up my stylus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Customizable, User Friendly, Best for Me
on June 29, 2026
Posted by: Haleidi3n
[This review was collected as part of a promotion.] The customizable features in this device are extraordinary, the ability to change so much to match what I need or want, from backgrounds, to app organization, and even UI changes and Theme's. Not to mention the ability for Galaxy AI to set up tasks and reminders and respond so organically to my questions and prompts. 10/10 staying with Galaxy phones to utilize all they offer!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line phone
on June 29, 2026
Posted by: SandManX13
[This review was collected as part of a promotion.] Wow this phone is something else. I use it for all of my activities throughout the day and has yet to fail me yet, it's sleek and premium feeling for its size and super fast and snappy while playing mobile games. Also the Galaxy AI has helped out a ton in alot of scenarios, overall I would give this phone a 10/10 for sure i haven't had a single problem with it yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on June 29, 2026
Posted by: Briannemm
[This review was collected as part of a promotion.] Great phone for the price. Great camera. Great apps. Very easy to maneuver and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Descent phone with a frustrating input when typing
on June 29, 2026
Posted by: watusi6969
[This review was collected as part of a promotion.] Its a decent phone. The only thing that bothers me is the errors when you type. Letters are not registering right so I have to delete back to correct the spelling. My old FE S20 had a much better input than this S25. Other than that its a decent phone.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hello Watusi6969, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the display of your device not responding as intended. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on June 29, 2026
Posted by: AndyShow20
[This review was collected as part of a promotion.] Mention "Galaxy Al" in your review of a qualifying device and/or upload an original photo or video with your review for an additional entry.
Tell us how you use your Samsung device(s) – for streaming, gaming, movies, sports, work, school and more.
We're interested in hearing how the features of your Samsung product impact daily routines.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Owed it for years
on June 29, 2026
Posted by: YaxHeartless1
[This review was collected as part of a promotion.] Its a great phone,ai is such a great tool to use,.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like my phone
on June 29, 2026
Posted by: DubyaKingdingaling
[This review was collected as part of a promotion.] Good phone. No issues. I would recommend to anyone. No complaints.
Mentioning AI.
Mentioning AI.
Value
5
Written by a customer while visiting Samsung US