Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,178 Reviews)
Rating breakdown 27,178 reviews
5 Stars
23,301
4 Stars
3,011
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Best samsung on the market
on June 29, 2026
Posted by: Samsungforlife
[This review was collected as part of a promotion.] I love the different cameras. I can take action and still photos like a pro. I can also use my phone to help me at work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good product only have one main issue with it
on June 29, 2026
Posted by: Prestige25
[This review was collected as part of a promotion.] I don't use the AI often only issue I have with this s25 ultra is my apps and some programs automatically open on their own I don't know how to stop it My s21 ultra didn't do it when I talked to Samsung support they really couldn't help me either I'm still looking and getting another phone and it won't be a Samsung
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hi there Prestige25, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided links to articles to help you with the software not operating as prompted We have also provided a link to the Samsung Support Team to offer additional options for resolution if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Quality that is always top tier with ultra version
on June 29, 2026
Posted by: Welderchick7
[This review was collected as part of a promotion.] Upgraded from an s21 ultra to the s25 ultra and it definitely has been a great experience. Lots of great new features like the s pen, galaxy AI, great screen visibility in any type of environment and superb camera quality which is why I opt for the ultra version for all my phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy S25 Ultra is amazing I love it
on June 29, 2026
Posted by: AWGANYT
[This review was collected as part of a promotion.] Galaxy Ai is the best feature on the new phone and helps me find songs and pictures and what things are named like plant species and animals
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra Love For My S25 Ultra
on June 29, 2026
Posted by: khaotickane
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra Review — I Absolutely Love This PhoneThe Samsung Galaxy S25 Ultra has completely won me over. It’s fast, fluid, and feels effortlessly powerful every time I pick it up. The display is stunning—bright, sharp, and almost unreal in how smooth it looks. The cameras are on another level, delivering crisp detail and gorgeous color whether I’m shooting quick snapshots or full-on night photos. Battery life is phenomenal, easily lasting all day with plenty left in the tank. What I appreciate most is how everything feels refined. The build quality is premium, the software is polished, and the performance never stutters. It’s the kind of device that makes everyday tasks feel better, and I genuinely enjoy using it. The S25 Ultra isn’t just a great phone—it’s the best phone I’ve ever owned, and I absolutely love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung products in general.
on June 29, 2026
Posted by: Lovesamsung
[This review was collected as part of a promotion.] Love everything about my phone, easy to use and feel so nice in my hands.
Love AI features and use it for work.
Love AI features and use it for work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Yes this product is great.
on June 29, 2026
Posted by: IZZIIZZI
[This review was collected as part of a promotion.] I have greatly enjoyed this phone. I do miss the s pens blue tooth but that isn't to much to get over. Maybe in a future model. Still like the pen. Nothing to exciting about how I use my phone. Basic things. I like the simplicity and the layout. I like the size and feel. Started with the galaxy 1 all the way to the 25 skipping a yr or so in-between. Fan for life. I use my camera a lot so I do enjoy the features. I do enjoy the A.I. when I use it. I watch a lot of videos and I play a couple of games from time to time. The screen is lovely to say the least. I was going to jump to the 26 ultra but im really liking the 25 so I may just hold out and see what the 27 is all about. Thx 😊
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra review
on June 29, 2026
Posted by: TexasJackalope
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra, and it's easily one of the most versatile smartphones I've owned—especially for both work and photography.
The camera system is outstanding. The 200MP main camera captures incredibly sharp, detailed photos with vibrant colors and excellent dynamic range. Whether I'm taking landscape shots, close-up macro photos, or using the optical zoom to capture subjects at a distance, the image quality is consistently impressive. The upgraded ultra-wide camera also produces noticeably better detail, making it great for wide scenic shots and creative perspectives.
For work, the S25 Ultra really shines. The large, bright display makes reviewing documents, spreadsheets, and emails easy, while the Snapdragon processor keeps everything running smoothly even when multitasking. Between Samsung DeX, the S Pen for signing documents and taking notes, and the excellent battery life, it's become more than just a phone—it's a productivity tool I rely on every day.
If you're looking for a flagship phone that combines professional-level photography with powerful productivity features, the Galaxy S25 Ultra is an excellent choice. It delivers exceptional camera performance and the flexibility to handle both business and everyday life with ease.
The camera system is outstanding. The 200MP main camera captures incredibly sharp, detailed photos with vibrant colors and excellent dynamic range. Whether I'm taking landscape shots, close-up macro photos, or using the optical zoom to capture subjects at a distance, the image quality is consistently impressive. The upgraded ultra-wide camera also produces noticeably better detail, making it great for wide scenic shots and creative perspectives.
For work, the S25 Ultra really shines. The large, bright display makes reviewing documents, spreadsheets, and emails easy, while the Snapdragon processor keeps everything running smoothly even when multitasking. Between Samsung DeX, the S Pen for signing documents and taking notes, and the excellent battery life, it's become more than just a phone—it's a productivity tool I rely on every day.
If you're looking for a flagship phone that combines professional-level photography with powerful productivity features, the Galaxy S25 Ultra is an excellent choice. It delivers exceptional camera performance and the flexibility to handle both business and everyday life with ease.
Value
5
Written by a customer while visiting Samsung US