Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,180 Reviews)
Rating breakdown 27,180 reviews
5 Stars
23,302
4 Stars
3,012
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,134 out of
1,321)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
apps are easy to find and identify identifyk
on June 29, 2026
Posted by: jharris
[This review was collected as part of a promotion.] I use Google AI a lot and integrates straight and efficiently with my Galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but touch sensitive issues
on June 29, 2026
Posted by: CaptainCool
[This review was collected as part of a promotion.] The phone is actually good but touch is not sensitive while browsing and also hsing linekdin apps. If I click on point A , it opens the point B. Also the fingerprint is not being detected most of the times . Although I have enabled the settings to enable the finger print detection with screen guard on, it is still not that great.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hey CaptainCool, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it is when your device is not operating as intended or expected, and the display being a vital piece of your experience every day. We have provided links to articles to help you with the fingerprint reader, and display responsiveness of your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome experience
on June 29, 2026
Posted by: Randy1boaz
[This review was collected as part of a promotion.] It has been the best phones ever. Love everything about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product offers easy use and is great.
on June 29, 2026
Posted by: PitBro315
[This review was collected as part of a promotion.] I love that this device lets me accomplish anything I can think of. The Galaxy AI feature provides an easy and simple to use assistance mode to help me with my everyday task.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Durable takes great pictures
on June 29, 2026
Posted by: Bluekitten
[This review was collected as part of a promotion.] Takes great pictures, durable off you drop it, great sound! The S pen has fewer features than the S24 Ultra. It does not allow you to snap pics using the S pen. I miss that feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
it is very convenient to use artificial intelligen
on June 29, 2026
Posted by: Olko2205
[This review was collected as part of a promotion.] olko2205 I really like how it feels in my hand, the touch of the display is very pleasant and it processes information very quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on June 29, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] This phone was great. Its features, Galaxy AI, and especially its performance.
I use this phone mainly for gaming and social media, and it runs PERFECTLY.
Definitely would recommend the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My smart phone
on June 29, 2026
Posted by: Skyblueocean
[This review was collected as part of a promotion.] Great phone ...fast...and precise AI great
Great camera for pics
Great camera for pics
Value
5
Written by a customer while visiting Samsung US