Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,185 Reviews)
Rating breakdown 27,185 reviews
5 Stars
23,306
4 Stars
3,013
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
3
Slow!!!!!@
on May 25, 2026
Posted by: Avloo78
[This review was collected as part of a promotion.] This phone is crazy slow and the battery life is awful. Camera is impressive.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hi there Avloo78, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the uninterrupted usage of your device is to you every day. We have provided links to resources to help you adjust the refresh rate for higher speeds, and maximize the battery life at your convenience. We have also provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features BUT needs optimize
on May 25, 2026
Posted by: Alquimista
[This review was collected as part of a promotion.] I’ve been a Samsung phone user for years and was excited about Galaxy AI, but honestly this experience has been disappointing. My old Note 20 actually feels more reliable and practical than this newer device.
A lot of features randomly disable themselves without warning, and having to constantly re-enable settings when I’m busy gets frustrating fast. Instead of feeling like a step forward, it sometimes feels like Samsung is making things more complicated.
Galaxy AI has potential, but so far it hasn’t impressed me the way I expected. I still love Samsung devices overall, but I really hope future updates focus more on stability, consistency, and user experience instead of just adding new AI features.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hey there Alquimista, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how valuable the reliable usage of your device is to you every day, and we would love to help you resolve your frustrations. We have provided a link to the Samsung Support Team for your convenience. They can assist you through chat with the settings changing without prompt you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very good device, very fast
on May 25, 2026
Posted by: Xman1968
[This review was collected as part of a promotion.] A fairly fast phone, in more than a year of use, I have not had problems, the integrated AI quite useful, photographs and videos of very excellent quality, the number of calls whether iP or by telephone service, has very good reception, quite strong and ergonomic, excellent screen, good storage capacity, responds quite quickly when taking photographs, good focus both day and night,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This this is a beast
on May 25, 2026
Posted by: Isaiah
[This review was collected as part of a promotion.] I love this thing anything I need to do from taking high quality photos to using the different features. It works great and hasn't let me down yet and the galaxy ai is great it has alot of cool features and things you can customize to your liking
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy S25 Ultra!
on May 25, 2026
Posted by: BlaiseInferno
[This review was collected as part of a promotion.] I recently upgraded to a Galaxy S25 Ultra and boy do I love this new phone.
I primarily use it for communicating and a bit of mobile gaming but I also love the connectivity of everything in Smart Things!
The Galaxy AI is also awesome!
So easy to improve photos with some tweaks and add fun custom stickers to texts in no time.
I've also made a few fun songs for my 2 year old and she loves them!
This phone has so many awesome features it's unbelievable!
I primarily use it for communicating and a bit of mobile gaming but I also love the connectivity of everything in Smart Things!
The Galaxy AI is also awesome!
So easy to improve photos with some tweaks and add fun custom stickers to texts in no time.
I've also made a few fun songs for my 2 year old and she loves them!
This phone has so many awesome features it's unbelievable!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung devices have never let me down.
on May 25, 2026
Posted by: TeeTee
[This review was collected as part of a promotion.] “I use my Samsung device for just about everything — streaming shows, keeping up with school and work, taking photos, and staying connected with family throughout the day. The display quality and battery life make a huge difference, especially during long days. One of my favorite features is Galaxy AI because it makes everyday tasks faster and more convenient, from helping organize notes to improving photos instantly. I also love how smooth everything runs whether I’m multitasking, watching movies, or browsing online. Overall, my Samsung device has become a big part of my daily routine and makes life a lot easier.”
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on May 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Ai is great tje camera amazing the processor is to fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on May 25, 2026
Posted by: Utahlover
[This review was collected as part of a promotion.] My s25 ultra is amazing, from the ai to the camera, i can edit pictures way faster with the galaxy ai, it's Amazing and i love it
Value
5
Written by a customer while visiting Samsung US