Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,187 Reviews)
Rating breakdown 27,187 reviews
5 Stars
23,308
4 Stars
3,013
3 Stars
529
2 Stars
156
1 Star
181
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Great phone
on May 25, 2026
Posted by: DrDoobie
[This review was collected as part of a promotion.] Galaxy AI is awesome. Phone is great tool, and fun to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my camera on my phone
on May 25, 2026
Posted by: Mamaandfamily
[This review was collected as part of a promotion.] I use my phone for work and to play games and I rake a lot of pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the price
on May 25, 2026
Posted by: Honestreviewer
[This review was collected as part of a promotion.] Went from a Galaxy S23Ultra to a S25ultra and not much feels diffrent. Few things I do not like would be the quality of the s25ultra. I havent had this phone a year and already the speaker has blown out (not covered under warranty for whatever reason), the stylus doesn't have Bluetooth capabilities and the charging port is already starting to act up. I liked on the s23ultra the stylus could be used to take pictures. S25 does not have that ability which is a huge downside for me.
I will say the battery life is fairly decent. I can go roughly a day and a half on a full charge with using it a fair amount during the day.
The s25ultra does take some pretty good pictures.
Overall the S25 ultra isnt worth the money in my opinion. I would rather go back to an s23ultra. Seems like mostly the same features anyways.
Value
2
Response from Samsung USBy R&R Team, May 29, 2026
Hey Honestreviewer, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the speakers of your device. We have also provided a link to the complete manual to help you with the hand gestures and voice commands available for the camera shutter of your device, and to an article to help you with the redesigned S Pen capabilities. Lastly, we have provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra
on May 25, 2026
Posted by: Krackin
[This review was collected as part of a promotion.] Ive been using Samsung phones since folding phones were the big thing. These new phones being able to do everything. From creating an image from scratch using AI to taking a picture at night with clarity. I use my phone for alot and really enjoy the non rounded edges of the S25 series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Review.
on May 25, 2026
Posted by: BLKMAST
[This review was collected as part of a promotion.] I use my device primary for daily use but I've found it invaluable for use woth school work. As a college student who needs acess to models and code this phone handles the load very well. The only reason it has 4 stars is because I would like to have more expanded storage via Micro SD card and not moving everything to the cloud. Overall though, from surfing the net to to stargazing music and shows and school work I love this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Blackstone5*
on May 25, 2026
Posted by: Heathkliff50
[This review was collected as part of a promotion.] I love this device it easy to operate and take the best photo I'd recommend it to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
best Samsung phone I've ever had
on May 25, 2026
Posted by: 666Satanas
[This review was collected as part of a promotion.] Love this phone so much, nice features, big screen, the galaxy ai definitely helps when searching through photos and such, I've always loved Samsung phones but this one is by far the best I've had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I ever owned
on May 25, 2026
Posted by: Bamatiderolls
[This review was collected as part of a promotion.] I have owned a lot of phones in my lifetime but this is by far the best I've ever had. It has the best features and the customization is the best in any phone. I would recommend anyone looking for a phone to get this Samsung S25 Ultra if you don't already have the newest one.
Value
5
Written by a customer while visiting Samsung US