Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(26,970 Reviews)
Rating breakdown 26,970 reviews
5 Stars
23,166
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Best phone I ever had.
on February 18, 2025
Posted by: SoloBryant1822
[This review was collected as part of a promotion.] Love all the features, most of all is the camera. Thank you samsung for this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic upgrade from S21 Ultra
on February 18, 2025
Posted by: TheWaveCarver
[This review was collected as part of a promotion.] Many enthusiasts are criticizing Samsung's S25 line due to lack of innovation. As an engineer and coming from the S21 Ultra, I dont agree with this sentiment. The S25 Ultra appears to be a rock solid update with an incredibly refined user experience. I've owned the phone now for two weeks and have come to greatly appreciate all the design from hardware to software, including UI 7 with its seamless actions across apps. The S25 Ultra was presented to us without any innovative flair but thats worthy of negative press when the device excels in all other areas.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Powerful Yet Struggles with Battery & Overheating
on February 18, 2025
Posted by: Nomadic38
[This review was collected as part of a promotion.] As an EMT, I rely on my Galaxy S25 Ultra for navigation, communication, and documentation during long shifts. The seamless actions across apps make multitasking smooth, and the Now Brief feature keeps me updated without distractions. The call recording feature is a great tool for work and personal reference, but I dislike that the caller is notified—this can make people feel uncomfortable or even threatened. I wish there were an option to disable the notification, especially in states like New Jersey, where one-party recording is legal.
On the downside, battery life drains quickly, which is frustrating on long shifts. Overheating is another issue, especially when using GPS or multiple apps for extended periods. I’ve also noticed occasional freezing, which slows things down when I need quick access to information.
Overall, the Galaxy S25 Ultra is a powerful and feature-packed device, but battery life, overheating, and call recording controls need improvement to better serve professionals who depend on it daily.
Value
3
Response from Samsung USBy R&R Team, February 18, 2025
Hey Nomadic38, thank you for taking time out of your day to share your experience with your new Samsung Galaxy S25 Ultra. We are happy to hear how pleased you are with the functionality of your device, and we would love to help you troubleshoot the occasional frustrations you mention experiencing. We have provided links below to troubleshooting guides to help you with the temperature, battery life, and freezing you mention with your device at your convenience. We have also shared a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on February 18, 2025
Posted by: Choppus
[This review was collected as part of a promotion.] Coming from the S23 to the S25. Phone is faster and very snappy. Battery life is somewhat better, even with battery protection turned on and only charging up to 80%.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Missed The Mark
on February 18, 2025
Posted by: RichyRich
from North East USA
Expertise:Intermediate
I bought the 1tb model about 2 weeks ago and comparing it side-by-side to my S24 Ultra. As always, great form factor for Samsung. The first thing I noticed was the crisp display and ultra quick performance, (ha ha, forgive the pun). With that being said, compared to my S24 Ultra, I really isn't anything new. I salivated for a month waiting for this phone to become available and frankly, it is a let-down. It fees more rigid and is not as comfortable in my hand and even hurts to hold it. And since the S24 Ultra is going to get the One UI 7 update, it too will have AI soon. Part of my let-down is really focused on the fact that I hate AI, so I understand I might be biased. The new flat sides in my opinion fall short of those that are already included with another major competitor. Perhaps if Samsung had made them polished silver like that competitor, I might like it better. Simply put, if you never owned a Galaxy series ultra before then by all means make the jump. If you already own an S24 Ultra, don't waste your money! I actually like my S24 Ultra better.
Features
3
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, February 20, 2025
Hello RichyRich, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to innovate our product line to provide the best possible devices to our customers to align to their needs. We understand that the change in form factor will take time to feel comfortable in your hand, and we are pleased toh ear that you are pleased with the speed and display quality of your device. We have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product seems to be way ahead of its time.
on February 18, 2025
Posted by: uunfrgtbl1
[This review was collected as part of a promotion.] Very easy to use, very user friendly. Love the sleek design. The processor is very quick and fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra is fastest and AI packed phone
on February 18, 2025
Posted by: shaikhspeare
[This review was collected as part of a promotion.] The s25 ultra is the fastest android phone i have ever used, i guess this could be because of snapdragon 8 elite processor.
I addition to the processor, the AI features make this phone smartest phone ever made.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I really like my new phone. It's very fast, has go
on February 18, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I really like my new phone. It's very fast, has good resolution and the battery charge lasts a long time. The only thing is that the pencil looks very simple and you can't take photos with it like in previous models. Apart from that, I love my new mobile phone.
Value
5
Written by a customer while visiting Samsung US