Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Awesome experience!
on February 18, 2025
Posted by: VerSed
[This review was collected as part of a promotion.] The new S25 Ultra has been amazing, and full of features. The new Ai features are top of the line, and the competitors don't even compare.
The only thing I haven't loved is they removed bluetooth from the s-pen. But atleast they left the charger so we could get a Bluetooth pen later when they offer it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on February 18, 2025
Posted by: GorrillaMagilla
[This review was collected as part of a promotion.] I have tried many of the new features on the phone the now brief is awesome it is learning what is important to me and keeps putting pertinent information on the brief which I love. The audio eraser was easy to use and is an awesome tool. Made making a video and making it so you were like the only one there and takes out all the background noise and other idle conversation. The adaptation of Gemini is also great makes adding appointments easy to the calendar or calling on the go without having to look at the phone. Would highly recommend this to anyone who is looking to upgrade or trade in a phone I feel like I only hit the top of the iceberg can't wait to work with it more to see what else I can tap in to!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice not Perfect
on February 18, 2025
Posted by: Weatherguy25
[This review was collected as part of a promotion.] I do appreciate that this phone is solid and doesn't feel cheap. There has been no issues or malfunctions and the camera works well.
The only reason why I gave 3 stars is simply because of the outdated software. The phone came with December patch however we are now in February. I've had the phone for 2 weeks and the official release date was 02/07/2025 - but still no software upgrades.
I work from home in a more advanced position that allows me to have teams on my phone. As a result of the software not being updated I am unable to access Teams which affects my ability to work.
Side note. The green isn't so green :(
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hi there Weatherguy25, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific apps and features of your device are to you every day. We have provided a link to an article to help you troubleshoot this experience. We have also shared a link to the Samsung Support Team to offer additional assistance and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Top notch user experience
on February 18, 2025
Posted by: 11photon
[This review was collected as part of a promotion.] The new changes are subtle yet so significant, make such a great difference in the daily life. Just how you could easily search something from an image, or music from a video. Let's not even get to the photo editing. It's beautiful, nothing comes close even. Gemini AI is seamless and so useful. Not to even forget the seamless actions across apps, multitasking without even switching apps!! How cool?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Maybe my favorite Galaxy phone ever!
on February 18, 2025
Posted by: S25Guy
[This review was collected as part of a promotion.] Software is amazing! Almost seamless action across apps. The device itself is hands down one of the best one the market. Finally got to really test out the camera at a local theme park and it was a homerun! Pictures are super crisp and I can edit photos anyway I choose. The "Now Brief" is nice little way to start my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with amazing battery life.
on February 18, 2025
Posted by: PartyOwl
[This review was collected as part of a promotion.] I upgraded from a s22 and the difference is amazing. The 6.9in screen makes video watching very enjoyable. The s-pen has come in handy multiple time from Ai searching things on my screen to taking quick notes. The battery life is by far the greatest upgrade for me. I went from having to always keep an eye on my battery percentage on my s22 to now not having to worry a bit about the s25 ultra's percentage. The seamless actions across apps is fast and easy. I personally don't use the now brief function but I can see how it can be really useful for some. The audio eraser feature is also really cool to use on videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable to hold
on February 18, 2025
Posted by: Hacksource
[This review was collected as part of a promotion.] The new round corners make the s25 ultra a lot more comfortable to hold than the previous iterations
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge improvement over the S24 Ultra
on February 18, 2025
Posted by: LightningB
[This review was collected as part of a promotion.] I know people ask, why they should upgrade from the S24 Ultra. That it pretty much looks the same. Just with rounded corners.
But there is more to.the S25 Ultra. All the little things that improved, actually make a big difference.
But there is more to.the S25 Ultra. All the little things that improved, actually make a big difference.
Value
5
Written by a customer while visiting Samsung US