Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(23,148 Reviews)
Rating breakdown 23,148 reviews
5 Stars
19,850
4 Stars
2,543
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
1
Sucks I'm hacked .... i tried getting them out . :
on July 25, 2025
Posted by: Duh nel 89
from Lehigh
Expertise:Intermediate
Verified Purchase:Yes
Phones garbage .........,.....hackers united ..yep
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 25, 2025
Hello Duh nel 89, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the security of your device is to you, and the distress that can occur when your device is not operating as intended with security. We have provided a link to the Samsung Support Team to work with you directly to resolve this matter and restore the intended functionality of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
This product isn't working great
on August 1, 2025
Posted by: SexyStudMuffin
[This review was collected as part of a promotion.] I use it for everything and it's slow bringing up anything
Value
1
Response from Samsung USBy R&R Team, August 1, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations and operating slowly for your usage. We have provided links to a few troubleshooting guides to assist you with the speed, and to the full device manual to assist you adjusting the refresh rate of your device, if you have not done so already. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent camera
on September 1, 2025
Posted by: AmazingPhotos
[This review was collected as part of a promotion.] It was Amazing to take on vacation!! Seriously it made me realize how bad I may need to upgrade my Rx for my glasses.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really good device
on September 17, 2025
Posted by: Kingkhan
[This review was collected as part of a promotion.] Really good battery, good at screen, and a lot of new software, which is I love about this new device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad ever pricey phone
on October 10, 2025
Posted by: Jn1925
[This review was collected as part of a promotion.] The lifetime of this phone depends on the usb port charger. Many people including me has the problem with the usb charger. Right after 1 year warranty expires the phone started to have this problem. When you plug usb to charge a warning with annoying noises inform your usb port moisture and requires you to unplug, you can use wireless charger instead but you no longer be able to use android auto for map. I haved contacted with support team and they asked me to meet ubreakifix to repair. They have no more responsibility with the device. So disappointed for such a pricey phone. My advice is you must consider the long time quality instead bells and whistles phone like these.
Value
1
Response from Samsung USBy R&R Team, October 14, 2025
Hi Jn1925, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the charging of your device is to you, and wanting to added usage of the charging port on your device for functionality with Android Auto. We hope you have been able to resolve this matter with our partners at UBreakIFix. We have provided a link to the Samsung Support Team if this is not the case and you would like further assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra: The Pocket Personal Secretary
on October 21, 2025
Posted by: Drjetkill
[This review was collected as part of a promotion.] The S25 Ultra is more than just a premium smartphone; it marks the true beginning of the "AI Phone" era. If productivity and time management are key for you, this device will change your life, as it has done with the handling of my schedule and calendar.
The integration of Galaxy AI is not a gimmick, but a comprehensive assistant. Features like the "Now Brief" give you a personalized glance at your appointments, reminders, and even the best time to leave, based on your calendar information and traffic conditions—all accessible from the lock screen or with a single swipe.
What's most surprising is the seamlessness. With a simple voice command or a touch gesture (like with "Circle to Search"), the phone is capable of analyzing on-screen information—such as an email, a movie ticket, or a travel itinerary—and automatically adding it to your calendar with all the necessary details and alerts. The AI acts as a true personal secretary, capable of jumping between applications (browser, notes, calendar) without you having to do the tedious work of copying and pasting.
In short, the synergy of AI for task management, call transcription, and optimizing your daily schedule is the true turning point of the S25 Ultra, making it the definitive tool for mobile productivity.
Value
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey Drjetkill, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding so many amazing features of your device that make your day so much easier. We have shared a link to the Ssamsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the smooth experience of using this phone
on October 30, 2025
Posted by: S25UltraGalaxyAI
[This review was collected as part of a promotion.] I use my Galaxy AI enabled S25 Ultra phone to view videos in max video quality, click beautiful pictures and play games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Facing issues with wide angle camera
on November 7, 2025
Posted by: MANOHAR
[This review was collected as part of a promotion.] Whenever I am taking wide angle shots and and micro shots my camera is acting very weird its unable to focus and internally its shaking very vigorously to the point I can't even take a shot using my phone camera.
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey Manohar, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your phone is to you, and wanting the best possible photos every day. We have provided links to a few articles to help you resolve this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US