Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Enjoying it!
on February 19, 2025
Posted by: KMH122774
[This review was collected as part of a promotion.] So far so good! At first the battery life wasn't so hot , but I figured out a few things and it regulated itself within a week. Phone is beautiful, with great features. Lovely display and great camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the look and feel, but same small battery
on February 19, 2025
Posted by: LoloKalbs
[This review was collected as part of a promotion.] I love the feel of my S25 Ultra. Finally, a fully flat screen! And the camera is better. But honestly, it doesn't seem like a lot else has changed from the S23 Ultra 5G. I was really hoping for more optimization to get more battery life. On my first day, though, I almost ran out of juice. Ooof. Still. I love it. The phone just feels right in my hand.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hey there LoloKalbs, thank you for sharing your experience with your new Samsung Galaxy S25 Ultra with us. We understand how valuable the all day battery life of your device is to you. The battery should optimize automatically as you continue usage and it adapts to your habits. We have provided links to a few articles below to assist you if this is not the case for you. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
What an upgrade to my 8 year old galaxy s8 plus!
on February 19, 2025
Posted by: Dannyboy
[This review was collected as part of a promotion.] I'm not usually the type of person to buy a new phone every year. I got the s8 plus in 2017 & held on to it until now. That's one of the things I love about samsung's galaxy lineup is their longevity of their phones. That's why I chose to get the galaxy s25 ultra with 1tb because it's the best phone money can buy in 2025. Just like my galaxy s8 plus was the best phone in 2017 & lasted over 8 years, im confident that this is the last phone I'll buy for a while. I'm amazed by the features of this new 2025 phone & I still have a lot to learn about it. Overall I've always been pleased with samsung galaxy phones. I hope to keep this one for ever but when it's time, I will stick with samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the little changes
on February 19, 2025
Posted by: Steveo
[This review was collected as part of a promotion.] I live the speed and battery life. the small changes I love. the new notifications sound is gets and the vibration motor is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yes it does it has lost of hidden features
on February 19, 2025
Posted by: Guru78
[This review was collected as part of a promotion.] Now brief is pretty cool my customer my now brief haven't really played much with it but as time goes by I will
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent specs and music
on February 19, 2025
Posted by: Wildchild
from Duluth mn
I hear good things bout the phone. Love the features and specs.
I would recommend this to a friend!
Features
3
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Almost there Samsung!
on February 19, 2025
Posted by: pgoperealtor
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerhouse, earning high praise for its sleek design and advanced features. Its stunning display and Snapdragon 8 Elite chip deliver seamless performance, perfect for streaming, gaming, movies, sports, and work. The "seamless actions across apps" feature simplifies tasks, letting me manage emails, calendars, and notes with ease, boosting productivity at work. "Now Brief" keeps me ahead with timely reminders, like weather updates before heading out, while "Audio Eraser" enhances videos by removing background noise, ideal for capturing clear sports moments or movie clips. Battery life is impressive, lasting all day for intense use, and the camera, with its 100x zoom and 8K video, excels for creative projects.
However, it’s not flawless. The price tag feels steep, and some AI features, like "Now Brief," can be underwhelming, offering generic updates rather than personalized insights. The design, while lighter, remains slippery without a case, and the lack of significant hardware upgrades from last year might disappoint upgraders. Still, for streaming, gaming, and productivity, it’s a top choice, balancing innovation with minor flaws. I use my device daily for work, and entertainment, making it indispensable.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hi there Pgoperealtor, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how exciting it is to anticipate usage of a brand new device. We would love to help you maximize your experience. We have provided a link to a video to help you better customize the Now Brief feature you mention. We always recommend protective cases on devices to help prevent damage from any accidental bumps and drops. We would love to hear any additional feedback regarding the hardware updates you wish to see on any future devices. Lastly, we have provided a link to the Samsung Support Team if you have any questions about this or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
S25ultra thoughts
on February 19, 2025
Posted by: Brittj2014
[This review was collected as part of a promotion.] Camera quality is fantastic. Battery life seems to be holding well. Screen quality is far more clear vs the 24 ultra. Haven't quite figured out all the things on the device, but well worth the investment. Anyone with a much older device making the upgrade may have difficulty with the new features, but worth learning
Value
5
Written by a customer while visiting Samsung US