Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(26,973 Reviews)
Rating breakdown 26,973 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
514
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4
One stop
on February 20, 2025
Posted by: Arboss1
from Minnesota Minneapolis
Expertise:Beginner
I had one of it before especially now because I be sweating like that bro
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade over my previous S23U
on February 20, 2025
Posted by: AntChor28
[This review was collected as part of a promotion.] As the tittle states I'm upgrading from an S23 Ultra thanks to the trade in deals and the extra perks. I love the new Now brief feature which is on my homepage all the time, the new AI features are great too specifically the Call assistant which helps with Spam calls.
I've been gaming some COD mobile and Where's my water which is very light, the device barely heated up after an hour of gaming. I also upgraded my husband to this device and he loves it.
I've been gaming some COD mobile and Where's my water which is very light, the device barely heated up after an hour of gaming. I also upgraded my husband to this device and he loves it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Upgrade from S22 Ultra
on February 20, 2025
Posted by: MalikJ
[This review was collected as part of a promotion.] I was initially going to wait for the S26 Ultra, thinking that my S22 Ultra could last that long. But it's battery capacity was diminished and the phone was getting to slow for my needs. Upgradd to the S25 Ultra because of the impressive pre-order deals, and went with a Titanium Jadegreen 1TB model. Love that I have so much more space now. And the rounded corners + flat screen make the S25U much more comfortable to hold.
Samsung & Google are trying hard with these new AI features but, to be quite honest, I couldn't care about them less. The only one I've started using more is Google's Circle to Search. Samsung's new lock screen Now Bar is multifunctional & expandable, and I like that it's at the bottom of the screen. The Now Brief is thoughtful in conception, but needs improvement. Specifically, I cannot diversify the news sources that feed Now Brief so, often times, the single headline shown will be irrelevant to me. I'd love for them to push an update to fix this.
The battery life is a significant improvement over the S22 Ultra, and I think the processor is responsible for the energy savings. The only problem is that my phone does not charge at 45W, even with a 45W/5A Samsung charger. It caps itself at 25W (according to AccuBattery), but Samsung is aware of this issue and plans to push a fix. One other thing - I love the speakers on this thing. Very impressive bass and clarity for a phone.
This is a fantastic phone overall. Hoping to keep it for many years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Avery refined and perfected version
on February 20, 2025
Posted by: Samsunglover25
[This review was collected as part of a promotion.] Prestine, responsive and classic. Very impressed by its quality and make. Well done. Plus the discounts are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Galaxy S25 Ultra: A Step Backwards?
on February 20, 2025
Posted by: Getittogethersamsung
Expertise:Expert
The Samsung Galaxy S25 Ultra arrives with the usual fanfare, boasting impressive camera upgrades and a sleek design. However, a critical omission and a stagnant price point leave a lingering sense of disappointment, making one wonder if Samsung is losing sight of its own innovative spirit. While the S25 Ultra undoubtedly offers a premium Android experience, the removal of the Bluetooth S Pen and the unchanged price tag feel like a significant misstep, tarnishing what could have been a truly exceptional device.
Historically, the S Pen has been a defining feature of the Ultra line, setting it apart from the competition. Its integration with the software, along with its Bluetooth capabilities for remote control and air gestures, provided a unique level of functionality. Removing this feature feels like a baffling decision, significantly impacting productivity and creative workflows. The basic stylus functionality that remains feels like a hollow imitation of what it once was, a stark reminder of what’s been lost. For users who relied on the S Pen, this change is a major downgrade, and it's hard to justify the Ultra moniker without its signature tool.
Adding insult to injury, the price of the S25 Ultra remains stubbornly high, mirroring its predecessor. In previous iterations, the inclusion of the advanced S Pen justified the premium cost. Now, with a key feature stripped away, the price feels inflated. Consumers are essentially paying the same for less, which is a difficult pill to swallow. One expects innovation and added value with each new generation, not the removal of a beloved feature while maintaining the same premium price.
Beyond the S Pen debacle, the S25 Ultra does offer some improvements. The camera system, as always, is a highlight, promising enhanced image quality and improved zoom capabilities. Performance is snappy, thanks to the latest processor, and the display remains vibrant and beautiful. However, these improvements feel incremental rather than revolutionary. They are expected advancements, not groundbreaking innovations that would justify the high price and the loss of the S Pen’s Bluetooth functionality.
It feels as though Samsung is resting on its laurels with the S25 Ultra. While the core hardware is solid, the removal of the Bluetooth S Pen and the unchanged price point betray a lack of understanding of what made the Ultra line so compelling. This decision feels like a step backward, leaving loyal Samsung users questioning the brand's direction. In a market saturated with premium smartphones, Samsung needs to do more than simply iterate; they need to innovate and provide genuine value. With the S25 Ultra, they’ve sadly missed the mark.
Verdict:
The Galaxy S25 Ultra is a powerful phone with a great camera and display. However, the removal of the Bluetooth S Pen and the unchanged price make it a disappointing offering. Users who valued the S Pen's advanced features should look elsewhere, and even those considering their first Ultra phone might find better value elsewhere. Samsung needs to rediscover its innovative edge if it wants to maintain its position at the top of the Android market.
Historically, the S Pen has been a defining feature of the Ultra line, setting it apart from the competition. Its integration with the software, along with its Bluetooth capabilities for remote control and air gestures, provided a unique level of functionality. Removing this feature feels like a baffling decision, significantly impacting productivity and creative workflows. The basic stylus functionality that remains feels like a hollow imitation of what it once was, a stark reminder of what’s been lost. For users who relied on the S Pen, this change is a major downgrade, and it's hard to justify the Ultra moniker without its signature tool.
Adding insult to injury, the price of the S25 Ultra remains stubbornly high, mirroring its predecessor. In previous iterations, the inclusion of the advanced S Pen justified the premium cost. Now, with a key feature stripped away, the price feels inflated. Consumers are essentially paying the same for less, which is a difficult pill to swallow. One expects innovation and added value with each new generation, not the removal of a beloved feature while maintaining the same premium price.
Beyond the S Pen debacle, the S25 Ultra does offer some improvements. The camera system, as always, is a highlight, promising enhanced image quality and improved zoom capabilities. Performance is snappy, thanks to the latest processor, and the display remains vibrant and beautiful. However, these improvements feel incremental rather than revolutionary. They are expected advancements, not groundbreaking innovations that would justify the high price and the loss of the S Pen’s Bluetooth functionality.
It feels as though Samsung is resting on its laurels with the S25 Ultra. While the core hardware is solid, the removal of the Bluetooth S Pen and the unchanged price point betray a lack of understanding of what made the Ultra line so compelling. This decision feels like a step backward, leaving loyal Samsung users questioning the brand's direction. In a market saturated with premium smartphones, Samsung needs to do more than simply iterate; they need to innovate and provide genuine value. With the S25 Ultra, they’ve sadly missed the mark.
Verdict:
The Galaxy S25 Ultra is a powerful phone with a great camera and display. However, the removal of the Bluetooth S Pen and the unchanged price make it a disappointing offering. Users who valued the S Pen's advanced features should look elsewhere, and even those considering their first Ultra phone might find better value elsewhere. Samsung needs to rediscover its innovative edge if it wants to maintain its position at the top of the Android market.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, February 21, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy tohear you are pleased with the improvements that have been made to this device including the camera and display quality. We have provided a link to an article to help you with the redesigned S Pen capabilities, and integrating them in to your usage. We have also provided links to the full device manual and the Samsung Support Team to help discover the hand gestures and voice commands that can be used with your device, and answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra is Amazing & I Love It
on February 20, 2025
Posted by: Scotty74
[This review was collected as part of a promotion.] The Samsung s25 ultra is so good , nice size screen & it's so easy to use ....Amazing Phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is incredibly fast and accurate
on February 20, 2025
Posted by: OohPhone
[This review was collected as part of a promotion.] Great features, picture quality and super fast, fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product its amazing awesome features
on February 20, 2025
Posted by: Canama001
[This review was collected as part of a promotion.] Sleek design a lots of features best ph, i have tried iphones in the past but I'll keep my samsungs forever.
Value
5
Written by a customer while visiting Samsung US