Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(29,008 Reviews)
Rating breakdown 29,008 reviews
5 Stars
24,857
4 Stars
3,244
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
The ultimate samsung products
on August 31, 2026
Posted by: SamsungKid
[This review was collected as part of a promotion.] I have been using Samsung products all my life. There is no ther choice but Samsung.
Recently I chose to upgrade to the Samsung 25 Ultra, what an amazing device.
The AI is incredible amongst all the other features the Ultra 25 puts out.
I recommend Samsung products to everyone! It don't get no better than Samsung.
I also have the galaxy 8 watch, which I absolutely love. The features are endless.
Thank you Samsung, I love you!;)
Recently I chose to upgrade to the Samsung 25 Ultra, what an amazing device.
The AI is incredible amongst all the other features the Ultra 25 puts out.
I recommend Samsung products to everyone! It don't get no better than Samsung.
I also have the galaxy 8 watch, which I absolutely love. The features are endless.
Thank you Samsung, I love you!;)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good for DEX modes powerhouse even
on August 31, 2026
Posted by: Gigi4u
[This review was collected as part of a promotion.] The 200MP AI camera captures insanely sharp photos, even in low light, and the 6.9” AMOLED display makes everything look vibrant and smooth. The battery lasts all day without slowing down, and the Snapdragon processor keeps every app running fast. I also love the S Pen for quick notes and edits. Overall, the S25 Ultra feels premium, powerful, and reliable truly a toptier.
Value
3
Response from Samsung USBy R&R Team, August 31, 2026
Hi Gigi4u, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage and capabilities of your device. We have shared a link to the complete manual to assist you with additional features available on your device you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I choose the best technology
on August 30, 2026
Posted by: WesLee
[This review was collected as part of a promotion.] I don't play around when it comes to technology, especially when it's something I need every day! I choose the best and avoid the hype. Seriously, the S25 Ultra is absolutely the best, from speed to battery, to screen and camera quality, so even after my love for the S24 Ultra, I choose the S25 Ultra above all else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge Upgrade
on August 30, 2026
Posted by: Flamezz
[This review was collected as part of a promotion.] I love my Samsung galaxy s25 ultra, I've been using a Samsung galaxy s21 ultra and decided it needed to upgrade because I saw a lot of positive feedback from the s25 ultra. Another reason why I switched was also due to my s21 ultra not receiving any new major os updates. What I did miss about my s21 ultra was my keyboard apks and some of stuff didn't transfer over to my new s25 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just a great phone
on August 30, 2026
Posted by: Birddog10a
Expertise:Intermediate
I got tired of using my pixel 10 Pro XL which was an excellent phone don't get me wrong it's a great phone but I wanted to go back to Samsung so I decided to get the S25 ultra and so far I've been very happy with it. Battery life has been really good so far, no complaints.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
The battery life of this product is giving me no j
on August 30, 2026
Posted by: TEACHA
[This review was collected as part of a promotion.] I sent my phone to Samsung to replace the battery n it seems it only got worst.
I can't use my phone for a full day and if I'm on a video call my battery drains less than a hour and a half
I can't use my phone for a full day and if I'm on a video call my battery drains less than a hour and a half
Value
3
Response from Samsung USBy R&R Team, August 31, 2026
Hey TEACHA, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the lasting battery life of your device is to you every day for your needs. We have provided links to troubleshooting guides to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on August 28, 2026
Posted by: Cammer
[This review was collected as part of a promotion.] I chose my S25 Ultra after a long run of Note phones, going back to the note 3 and culminating with the Note 10 plus. At first I was disappointed as I really don't like change and the Note series almost at that point had become part of my identity. Funny thing loyalty and habit am I right? Well, S25 Ultra seemed to be the closest in scope to my beloved Note so I gave it a shot and have not been let down. This phone, My S25 Ultra is the fastest, clearest most enjoyable phone I've used. And... IT'S METAL! I think it's actually Titanium! I know i wasn't supposed to mention other items but I needed Samsung to know that this phone and I'm sure the 26 series are much more than worthy successors. I'm talking magnitudes better. This phone fires up from off near instantly and that's with several hundred apps weighing it down. Also, every time I sit and futz with this thing I'm pleasantly surprised to learn it does something else. I even located my lost S pen. It knew the time and location the pen left the phone. Incredible. And the pictures? Amazing. I could pick up aurora borealis in red and even green that were not visible to the naked eye. In MARYLAND!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Makes me miss my Note 20 Ultra
on August 28, 2026
Posted by: Shub1000
[This review was collected as part of a promotion.] I chose the 25 ultra because I am long time user, adopter, and believer in the Samsung name and brand. However, I seem to have difficulty getting used to this model as the screen on the phone seems completely alien after being used to my Note 20 Ultra and S24. The glass on the Note 20 Ultra just feels so smooth and crisp while the S25 ultra seems as if I'm texting on a padded keyboard. I just can't seem to get used to it to the point of liking it.
Value
4
Written by a customer while visiting Samsung US