Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,192 Reviews)
Rating breakdown 27,192 reviews
5 Stars
23,311
4 Stars
3,014
3 Stars
529
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Samsung Ultra 25
on April 2, 2026
Posted by: Keeponkeepingon1
[This review was collected as part of a promotion.] Throughout my cellular life, I had always used Motorola. The camera is a very important feature to me and Motorola was consistently letting me down.
Samsung Ultra 25 promised fantastic pictures.
As you regularly share pictures or videos with family and friends over the years, I was growing increasingly jealous. Therefore, I decided to take that leap of faith in technology by trading worlds on the cellular platforms. Admittedly, as well, I was very curious/interested with the pen option.
Samsung Ultra 25 promised fantastic pictures.
As you regularly share pictures or videos with family and friends over the years, I was growing increasingly jealous. Therefore, I decided to take that leap of faith in technology by trading worlds on the cellular platforms. Admittedly, as well, I was very curious/interested with the pen option.
The Samsung 25 Ultra is whole new world (Yes, that song stuck in my head too, you're welcome. If you don't know the song, you're welcome)
Jaw droppingly, there were so many features that were never even offered on the Motorola platform, and...
Jaw droppingly, there were so many features that were never even offered on the Motorola platform, and...
It's been a year since I've bought my phone and discovered there's a whole new amazing cellular world with my Samsung 25 Ultra.
I couldn't be happier with my choice of changing cellular platforms. The Galaxy AI has helped proven my striking experiences as well.
In my opinion, you can't go wrong with Samsung Ultra 25!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfection!
on April 2, 2026
Posted by: Epiphany369
[This review was collected as part of a promotion.] Can't say enough good things about it! The camera is unlike anything else out there! Endless features! And build tough. Samsung really hit the nail on the head with their galaxies. I will never use another phone. It is worth every penny! Galaxy AI is top notch!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok but wouldn't buy again.
on April 2, 2026
Posted by: Chaoss
[This review was collected as part of a promotion.] My phone is 3 months old and already had to be repaired. It still hadn't been fixed. It overheated and rattles. I wouldn't recommend a current Samsung device. They're not what they were a few years ago.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hey Chaoss, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your new device is not meeting your expectations. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team if you are looking to get a repair done, or an update on a repair process. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra
on April 3, 2026
Posted by: Poopielipper
[This review was collected as part of a promotion.] I love everything about my Samsung galaxy S25 Ultra. I would not trade it for any other phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung for 20+ years!
on April 3, 2026
Posted by: Lcaro59
[This review was collected as part of a promotion.] As noted, I have had a Galaxy for over 20 years. The new S25 has the start up of AI. I love the corrections already started. The phone is not just good looking, it is durable. It looks good and it is meant for the long term. This phone is one I have to highly recommend. I get years out of my phones. They have always been dependable. Worth every penny!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 4, 2026
Posted by: Sleepyinmich
[This review was collected as part of a promotion.] I have had galaxy's for years ... Anytime I have switched I have come back. They are the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone on the Market
on April 4, 2026
Posted by: Stoicshea
[This review was collected as part of a promotion.] Battery, camera quality, durability, AI integration, speed... all unbelievable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery last all day
on April 4, 2026
Posted by: Tdh6561
[This review was collected as part of a promotion.] This battery took about 2 weeks to learn my routine and now will last all day for 12-14 hrs of hefty use (tik tok facebook). The cameras are also amazing. We just had a baby and her photos look professional with the assistance of good lock. The AI built in is super helpful and has helped me complete a few house repairs. The processing power is unmatched. This phone will run my games and things with out hesitation where as my z flip 5 would take a long time to load and be laggy. This ultra was an excellent upgrade 5/5 stars.
Value
5
Written by a customer while visiting Samsung US