Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Best phone
on February 25, 2025
Posted by: RazorRamon007
[This review was collected as part of a promotion.] The AI is pretty good. When using it to erase someone from a photo, it does a good job at filling in what would have been behind the now removed person. The phone is snappy. Screen is beautiful. How did the curved screens get phased out though. No Bluetooth on Spen. Still cant play 4k from Netflix or other streaming services from the device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is a beast
on February 25, 2025
Posted by: Attack21
[This review was collected as part of a promotion.] The device is a beast with amazing AI integration features on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Newer and sleek
on February 25, 2025
Posted by: DaddyBigL
[This review was collected as part of a promotion.] Upgrading from an S22 ultra, I didn't expect too many differences between the two, but it is really apparent with how fresh and smooth the interface is. App loading and transition is seamless. I don't feel myself closing apps to improve performance. The actions across apps is amazing and really supports the multitasker. Network performance and stability has improved greatly, as well. I'm a near casual user and I stream music and videos, often for hours at a time, between watching movies/shows or listening to music at work. A lot of the loading and buffering issues have gone. Social media apps and call quality has been more vibrant and crisp. Now brief has replaced my chrome feed doomscroll. It's nifty, and doesn't bother too much when you don't need it. Aside from Google pushing their messages app out the box, I'm thoroughly satisfied. The notice from Samsung is present when you go through the prompts, but for the average user(the ones that skip through) a notice on the box would be more eye catching, but might hinder the design. Bit of a catch 22.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazingly brilliant
on February 25, 2025
Posted by: Impressed
[This review was collected as part of a promotion.] I've always loved the ultra model reminds me of my galaxy note days I'm very impressed with s25 ultra its fast its fluid and my day to day tasks Gemini comes in very handy I dont know what I would do without it. Also the photo editing features out to dinner with my wife capturing memories and able to remove people from background of our photos has been absolutely brilliant. I could never go to another device the battery lasts me through my work day without any issues its seamless interface and the new home up good lock feature the DIY home for one ui 7 is really fun I'm able to make the device me and stand out from the rest and even impress my friends with the things I can do. The removal of the Bluetooth s pen isn't a big deal I really feel consumers should really give the device a solid chance. Also the writing style correction with Gemini when I'm texting my boss helps me seem more professional when I'm having trouble wording something in an email its like I said brilliant. Thank you samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply amazing
on February 25, 2025
Posted by: Packman
[This review was collected as part of a promotion.] This phone was simply more than I expected. I've had Samsung phones for a long time but this one simply is the best one I've encountered. So fast and so many new features. I love the Google Assistant so much better than before. Camera is amazing I love the close-up feature. It has really been improved. I would buy again in a second.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is great. Very sleek. Great features
on February 25, 2025
Posted by: Antiste
[This review was collected as part of a promotion.] The seamless actions between all connected devices is amazing. The "now brief" is nice with the updates to the day, weather updates and calender reminders. I also have the FE watch and the galaxy buds. And all the products are amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
NO BLUETOOTH S PEN
on February 25, 2025
Posted by: Jzyp15
[This review was collected as part of a promotion.] I really love the S25 Ultra but they messed it up by taking off the Bluetooth SPen.. I didn't research about it because wasn't expecting for Samsung to go back instead of upgrading 🥲
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hello there Jzyp15, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are pleased toh ear that you are overall excited about the enhanced features of your device. We understand how valuable specific features of your device are to you including the S Pen. We have provided links to help you with the redesigned S Pen in both an article, and the full device manual that highlights hand gestures and voice commands you can use. We have lastly, provided a link to the Samsung Support Team if you ever have questions about any ofy our Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Is not that I expected
on February 25, 2025
Posted by: Texanrican
[This review was collected as part of a promotion.] Worst than previous versions. I do not recommend it.
Value
2
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Texanrican, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and how frustrating it can be when your device is not operating as intended or expected. Without knowing the details of your frustration, we have provided a link to the Samsung Support Team. They can work with you one on one through chat to resolve these matters, and help you have the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US