Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Great phone
on February 25, 2025
Posted by: Aaron1979
[This review was collected as part of a promotion.] I have owned a Galaxy S device since the S4.
I traded in my S23 Ultra for the S25 Ultra.
So far I am loving the new device. It's fast as hell and the battery lasts longer than I expected. I actually use the now brief, especially in the morning.
I traded in my S23 Ultra for the S25 Ultra.
So far I am loving the new device. It's fast as hell and the battery lasts longer than I expected. I actually use the now brief, especially in the morning.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade and worth it
on February 25, 2025
Posted by: Robbie
[This review was collected as part of a promotion.] Now Brief greets me wonderfully and gives me the latest updates on the weather, news, and even my sleeping habits which could use some work.
I am getting the most out of the responsiveness and storage. Things are so much faster and I can download a lot more than I could before. My old phone was from 4 generations ago, so I'm very much appreciating the latest specs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone
on February 25, 2025
Posted by: TexasMama
[This review was collected as part of a promotion.] Great phone, love the pen, takes great pictures and videos. Lots of features, may need a tutorial to utilize the camera to its full potential.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
To much AI
on February 25, 2025
Posted by: Nevergain
[This review was collected as part of a promotion.] 2nd time doing this. It lags, it has crashed. So fun having to wait for it to crash, and restart. It is ok phone. Doubt I will move up from here. Might need a different brand.
Value
3
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Nevergain, we appreciate you taking time out of your day to share your feedback on your new Samsung Galaxy S25 Ultra. We would love nothing more than to help you troubleshoot the software crashes you mention experiencing with your phone. We have provided a link to an article below to help you with this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Premium and Solid Experience
on February 25, 2025
Posted by: vbarada
[This review was collected as part of a promotion.] Since the first Galaxy S, I’ve been a fan of the line. I’ve owned the Galaxy 1, 2, 3, 5, 7, 9, 10 Plus, 21 Ultra, 23 Ultra, 24 Ultra, and now the 25 Ultra. The experience with the 25 Ultra is just as consistently premium as with previous Ultra models. Performance is fast, smooth, and stable. UI 7 feels a bit smoother on the S25 Ultra than the S24 Ultra beta. Something that doesn’t get mentioned much, the screen brightness is higher than the S24 Ultra, even though it has the same nits. Photo quality is pretty similar, and the bump to 50mp on the ultra-wide isn’t all that noticeable in my opinion. Battery life has improved a bit, which is welcome. The AI features are very useful especially for photo editing. The Audio Eraser Feature works much better than expected, I was really impressed. Samsung has made the AI features intuitively integrated into the rest of the system. Overall, it’s an incremental improvement to an already solid experience, and it’s enough to keep me a loyal fan of the Galaxy S line.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on February 25, 2025
Posted by: Fresco970
[This review was collected as part of a promotion.] Despite what I've been reading from other places, I sincerely feel this is a great upgrade from my previous Galaxy s23ultra phone. I never really used the Bluetooth s pen to miss it. The memory upgrade is spectacular. The new chip is super fast and efficient! The camera is still on the best. Even the new Ai that boasted the sales pitch for this new s25 ultra series. There's been more than one occasion where I've asked Gemini about things that I want more information on. There's been more than one occasion where I turn on Gemini live and have a conversation with it. It can be finicky at times but what a great addition and I feel like it's only gonna get better for everyone involved! I got this on pre-order and have not been disappointed since first powering it on! The seamless actions across apps is amazing! The now brief button is a bit scarce right now but the more it learns about my daily habits the more info it'll provide!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone so far.
on February 25, 2025
Posted by: SamsungKnight
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra takes AI on phones to the next level with the ability to perform actions across multiple apps at once. It also delivers a superior camera experience along with crisp HDR video, plus fantastic Snapdragon 8 Elite performance and super long battery life. I just wish Qi2 wireless charging support didn’t require a case.
The slimmer, lighter design, enhanced processor, and suite of Galaxy AI features make this year's Ultra flagship more powerful than ever!
The slimmer, lighter design, enhanced processor, and suite of Galaxy AI features make this year's Ultra flagship more powerful than ever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 25, 2025
Posted by: Beanz96
[This review was collected as part of a promotion.] The phone is super fast compared to my s22 ultra. And the pictures are really nice! The battery also lasts a really long time. For reference, I start using my phone around 7 am. I work at an office for 8 hours and watch shows/movies while I work, on top of that I make calls during my lunch break and I dont have to charge it until maybe around 5 or so. Long lasting battery!! The graphics and speed for games is also really amazing! The audio eraser on videos is also mind blowing. It helps to fix audio on many videos
Value
5
Written by a customer while visiting Samsung US