Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
1
Samsung did us loyal customers dirty
on February 25, 2025
Posted by: DisabledTechGuru
[This review was collected as part of a promotion.] After being a loyal Samsung customer since the introduction of the Note series, I can officially say that I'm done with Samsung after they removed the Bluetooth capabilities from the spen. As someone who disabled, I depend on the spen to take pictures when I'm but physically able to get to my phone and take the picture. This is a huge slap in the face to those of us with disabilities and I will no longer celebrate Samsung's inclusivity In the disabled community because they have OFFICIALLY shown us the door. I will but be buying another Galaxy flagship phone until the Bluetooth capabilities are added back to the spen.
Value
1
Response from Samsung USBy R&R Team, March 3, 2025
Hello DisabledTechGuru, we are grateful to you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how valuable specific functionality of your device are to you every day. We would love to help you discover the changes int he functionality, and ways you can continue to use your camera without the device directly in hand. We have provided a link to an article to help you with the features of the redesigned S Pen. We have also provided a link to the full device manual to help you discover the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features.
on February 25, 2025
Posted by: Magina
[This review was collected as part of a promotion.] This phone has probably the best battery ever. It can last for one day straight even if you're watching a movie on it. The back camera is super great, any difference between the picture and reality. The front camera, however, is good as its predecessor. In my opinion, no improvement! Light weight. Great performance. Great sounds system.
Samsung didn't innovate much on this phone but I can say they focus to improve this version. I love it and I'm glad that I bought it.
Samsung didn't innovate much on this phone but I can say they focus to improve this version. I love it and I'm glad that I bought it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing pictures and fast platforms
on February 25, 2025
Posted by: DiegoL
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra for a while now, and it's hands down the best smartphone I've ever owned. The 6.9-inch Dynamic AMOLED 2X display is stunning, making everything from gaming to streaming look incredibly vibrant and smooth. The Snapdragon 8 Elite processor is lightning-fast, and with 5000mAh of battery, I can go all day without worrying about charging. The AI-powered features, like Galaxy AI and Google's Gemini assistant, make multitasking effortless, and the new 200MP camera takes breathtaking shots in any lighting. Plus, knowing I'll get seven years of updates makes this a solid long-term investment. Samsung really nailed it with this one!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow very slow
on February 25, 2025
Posted by: Tstereg
[This review was collected as part of a promotion.] Cuts off lads, picture suck no voicemail lost pictures
Value
1
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Tstereg, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you resolve the frustrations that are causing interruption in your usage. We have provided links to articles to help you with the speed of your device, camera quality, and to our team of experts to help offer additional assistance for additional frustrations. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the upgrade
on February 25, 2025
Posted by: Jdzspace
[This review was collected as part of a promotion.] I think the Galaxy S25 Ultra is the best feeling phone i've ever held. The lines are strong, and the feeling is so premium, and i'm moving up from the S23 Ultra, and it was night and day.
The screen is sharper, the colors are awsome, and it just runs so much better than my 23U did.
I have gotten way more use out of the briefing than i thought I, it's snappy, it cleaner functionally and just in general.
I have had every Galaxy phone since the Galaxy S7, and this is probably my favorite device yet.
Would be nice if it had an SD card slot, but that's just a me thing.
Overall it's incredible and fixes all the little nitpicks i had from previous devices. It is almost the perfect device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is very good I love Samsung
on February 25, 2025
Posted by: Ghorab
[This review was collected as part of a promotion.] Samsung is a great phone with a lot of services. It is very wonderful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra Impressed
on February 25, 2025
Posted by: Casie008
[This review was collected as part of a promotion.] I'm really liking the new S25 Ultra! The squared edges are super sleek. The phone moves quickly and smoothly. I like the little glimpse into the Now Brief option as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I truly cannot recommend this phone enough
on February 25, 2025
Posted by: 999Carbon999
[This review was collected as part of a promotion.] I love the now brief feature and getting a summary of my day one feature that I cannot stress enough as a game changer is the integration of Gemini with the device. Gemini is an amazing assistant I have used it for recipes brainstorming using it for the cross app actions so making notes. I upgraded from a Galaxy s22 plus and it is a night and day difference just the speed of the phone alone is mind-blowing I would highly recommend upgrading just because of the new features and the promise of 7 years of software updates is hard to pass up.
Value
5
Written by a customer while visiting Samsung US