Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(22,926 Reviews)
Open Ratings Snapshot
Rating breakdown 22,926 reviews
5 Stars
19,704
4 Stars
2,516
3 Stars
434
2 Stars
126
1 Star
146
87%of customers recommend this product. 
(
1,020 out of 1,176
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5 out of 5
5
I'm now going to be able to text and Drive.
on January 16, 2026
Posted by: lilroy
I needed more storage. Sure happy to get that. My Day is going to be a little easy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi there Lilroy, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the larger storage capacity of your device, and that you are finding this device to help make your day easier. We have provided a link to the full manual for your device to assist you with all of the enhanced capabilities of your device like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not a fan anymore
on May 3, 2025
Posted by: Austin
Expertise:Expert
After this new update I'm droping my rateing ad ui affect rating in my book.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 5, 2025
Hi Austin, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that updates to the software of your device can cause frustration as you adjust to the changes in the usage. Software updates are also crucial in ensuring your device is secure and protected as well as operating as intended. We have provided a link to the Samsung Support Team if you have questions about your new update on your device, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Hidden tips &tricks
on October 17, 2025
Posted by: Decimatie
[This review was collected as part of a promotion.] Let's start saying the s25 ultra has amazed me with so much features, from the pen to the AI. I have just got my phone and I explore mostly everything.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
nice phone
on November 2, 2025
Posted by: Andrew D
from Fresno, CA
Expertise:Beginner
Verified Purchase:Yes
good phone, good service, everything is convenient and fast. thank you very much
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No more S Pen
on November 26, 2025
Posted by: Bring back Spen
Expertise:Intermediate
The S Pen used to be one of the most powerful included extras on the Note and Ultra series. Now, Samsung has taken a powerful tool and replaced it with a pencil.
They're still charging quite a lot for the flagship version of the phone, the S25 Ultra however now no more S pen extras.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the features and accessories of your device can come with a bit of a learning curve. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung SUpport Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wasn't Impressed
on January 18, 2026
Posted by: RD Macy
from Louisville ky
Expertise:Expert
Verified Purchase:Yes
wasn't impressed... very slow and drowsy plus pen is not bluetooth
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 20, 2026
Hi RD Macy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and how distressing it can be when your device is not meeting your expectations. We have provided links to articles to help you maximize the speed of your device, and discover the redesigned S Pen features available on your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Need I say more
on March 13, 2025
Posted by: Blackman
[This review was collected as part of a promotion.] 5 Star must Have . Galaxy s23 ultra . Need I Say More.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
just an updated camera
on March 24, 2025
Posted by: Speedy
[This review was collected as part of a promotion.] Just an updated camera. Nothing new over the S24 ultra.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 24, 2025
Hi Speedy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that it can take time to discover all of the features of your new device and integrate them in to your usage. We have provided a link to the full device manual to help you discover the additional features of Galaxy AI and full capabilities of your ph one. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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