Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
The Battery
on March 8, 2025
Posted by: TripsOnStairs
[This review was collected as part of a promotion.] I upgraded my Samsung Galaxy S23 Ultra to the new Samsung Galaxy 25 Ultra. I am so far happy with my purchase. The biggest reason is the battery. Both models offer a 5000mah battery but on my S23 Ultra the battery struggled from the moment I got it. With the S25 Ultra I have used my phone from 9:45am (the moment I woke up) until 1:30am the next day and my galaxy watch was connected via bluetooth. When I went to charge my phone at 1:30am it was at 43%.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is the best. Samsung
on March 8, 2025
Posted by: Samsung2k25
[This review was collected as part of a promotion.] While initially apprehensive about the upgrade, my long-standing loyalty to Samsung, stemming from over a decade of positive experiences with their products, remains unwavering. This brand loyalty is deeply ingrained; a substantial financial incentive would be required to consider an alternative.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is great... but
on March 8, 2025
Posted by: Wabashny
[This review was collected as part of a promotion.] This phone is great, in the short time I've used it. The only problem is the task of getting all my apps back on this phone at home instead staying at the retail store.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very smooth and clean, as expected with a Samsung!
on March 8, 2025
Posted by: CS9662
[This review was collected as part of a promotion.] The first thing I noticed is the ever improving display quality. It's as clear and vibrant as ever, with amazing black levels that rival top teir OLED tvs. I'm also very impressed by the design and build quality. The shape, size, and design are elegant. This device feels lighter than previous versions, but not too light. The battery life is plenty despite providing sufficient processing power throughout the day for all your needs and wants. I just switched back to the Ultra lineup and realized what I had been missing. There are some awesome new features and I'm having a great time exploring what it can do. This device is incredible (as always) hands down!!! Thanks again Samsung for delivering an excellent product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Big problem.
on March 8, 2025
Posted by: Wilton
I had this phone for about a month now, and while it is very fast and has a lot of features, it does not meet my expectations. For such an incredibly expensive phone, I expect it to be near flawless, but there are a couple problems with it, one being CRUCIAL. Battery protection. It literally doesn't work. This appears to be an issue that not many users realize, but when charging my samsung s25 ultra, it does not stop at 100 percent when battery protection is on. I scoured the internet to see if there are others having this issue, and there are a handful who have also noticed this on their samsung devices. I am very disappointed and pretty frustrated. It is a very good phone outside of this issue, but its just too expensive and sloppy to ignore.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, March 10, 2025
Hey Wilton, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your device is to you, and wanting to truly feel the value with the usage. We would love to help you ensure your device operates as intended, and expected. We have provided a link to the Samsung Support Team to help you with this experience one on one through chat. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great and proud Smart phone
on March 8, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Honestly was great investment for my job, seamless actions across apps, great interaction between all functions.
Amazing machine
Amazing machine
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product for tech gurus
on March 8, 2025
Posted by: LocalHostedUser
[This review was collected as part of a promotion.] The galaxy ecosystem works extremely well for tech gurus who enjoy having a lot of freedom and customization, as well as more available privacy options and control over your data, rather than the blind trust of Apples privacy claims. The galaxy ecosystem also makes it extremely easy to switch from iOS to android without any hiccups. I highly recommend purchasing a Galaxy device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Now Brief on seamless actions across apps
on March 8, 2025
Posted by: NateHiggers
[This review was collected as part of a promotion.] A bit slower than the 23 but it's not bad. Audio Eraser makes up for it
Value
5
Written by a customer while visiting Samsung US