Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
This made me remember why I love flagships
on March 10, 2025
Posted by: Zageflux
[This review was collected as part of a promotion.] I switched from the fold 5 to the S25 ultra and let me tell you, I missed this simple form factor so much! It feels really nice in my hand and has a nice weight to it as well! I am loving the new AI stuff as well. This phone is no joke, it handles whatever I throw at it, split screening and still keeping the seamless actions across apps. It is also really nice to have the Now Brief feature there to put all the information I want to see at the touch of a button. I havent used the Audio Eraser alot, but the few times that I did, it worked wonders! It literally is as if the sounds were really never there in the first place!
So glad to be a Samsung fan!
So glad to be a Samsung fan!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone as always
on March 10, 2025
Posted by: Alexmau05
[This review was collected as part of a promotion.] This phone has great futures. The software its great, fluid and fast. Apps runs greats on this device. I love the ia futures, picture editors, but i love the way ia erase the noise on the video editor. The now brief display looks well, i dont really love it; but this shows you importants things, your team results, the music player, timers, and its very easy to use. I have been using note series phones since note 4, and i have love all of them. I can tell you im very satisfy with this phone; this devices makes me wanna use this brand for many years.
I use this phone daily to play, social media, to see videos, and i use the spen for work. I take lots of notes, make drawings for my coworkers, i use alot the screem write app.
Other thing that i really love its the screen. The brightness, the refresh rate, the antiglare... this phone its amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Similar to older versions
on March 10, 2025
Posted by: Maxpayne
[This review was collected as part of a promotion.] Pretty much the same as the older versions , but lacking of the Bluetooth function on the SPen
Sorry for the picture I had to resized because of the quality
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned.
on March 10, 2025
Posted by: ZAKAWEB
[This review was collected as part of a promotion.] Using this phone is a premium experience that doesn't overwhelm or intimidate. Learning it's features has been fun and helpful in getting the most out of using the phone daily.
It really excels as a media consumption device. I have the pro buds and it's a perfect companion for audio. The screen is exceptional and gaming is effortless. I use YouTube alot and it's great for video.
The cameras are great and I'm slowly learning the more advanced features but you could just use it without getting into that. However it is worth exploring deeper, foe example the ai features can do some cool things to enhance photos and video.
AI is well integrated but if this intimidates you then you can easily ignore AI until you want to use it.
Overall this is a premium experience that is easy to use and will open up as much as you want to engage in it's more advanced features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The device has great features!
on March 10, 2025
Posted by: Techiegirl
[This review was collected as part of a promotion.] The AI capability is top-notch and very helpful in my daily tasks. Even my 9-year-old daughter uses it; it is very user-friendly. The browser is super fast, and the camera is impeccable, with features such as an object eraser. It really helps the picture look perfect!
The new feature, "Now brief," helps keep me abreast of important information that I need to know. It briefly summarizes the day, and the information content is customizable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone!
on March 10, 2025
Posted by: Tcerv07
[This review was collected as part of a promotion.] Great phone! Love how fast it is. Does get a little glitchy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Yearly trade in dissapointment
on March 10, 2025
Posted by: YearlyTradeIn
[This review was collected as part of a promotion.] For years, I've been a loyal Samsung flagship trader, eagerly anticipating each new model. The S25 Ultra, however, marks a shift. My usual excitement is tempered by a sense of "is this all?"
Historically, each upgrade brought noticeable advancements. This time, the changes feel subtle, more refinement than revolution. The removal of the S Pen's Bluetooth feature, a personal favorite, was a baffling step backward. It’s a small detail, but indicative of a lack of bold innovation.
The touted AI features, while present, felt underwhelming. Live translate and photo editing are handy, but not transformative. I hoped for more.
Battery technology, a key area of focus for competitors, felt stagnant. I expected advances in charging speed and efficiency. Instead, the battery experience remained largely unchanged.
The camera, as always, delivers excellent results, but the improvements are incremental. The display is superb, but again, it's an evolution, not a radical leap.
In essence, the S25 Ultra is a refined version of its predecessor, lacking the “wow” factor I expect. It’s a great phone, but the upgrades don’t justify the annual trade-in cost for me this year. For the first time, I'm questioning if the "upgrades" were truly worth it.
Historically, each upgrade brought noticeable advancements. This time, the changes feel subtle, more refinement than revolution. The removal of the S Pen's Bluetooth feature, a personal favorite, was a baffling step backward. It’s a small detail, but indicative of a lack of bold innovation.
The touted AI features, while present, felt underwhelming. Live translate and photo editing are handy, but not transformative. I hoped for more.
Battery technology, a key area of focus for competitors, felt stagnant. I expected advances in charging speed and efficiency. Instead, the battery experience remained largely unchanged.
The camera, as always, delivers excellent results, but the improvements are incremental. The display is superb, but again, it's an evolution, not a radical leap.
In essence, the S25 Ultra is a refined version of its predecessor, lacking the “wow” factor I expect. It’s a great phone, but the upgrades don’t justify the annual trade-in cost for me this year. For the first time, I'm questioning if the "upgrades" were truly worth it.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi there YearlyTradeIn, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We understand wanting to feel that you have taken a step forward and can truly see and feel the difference from your previous device. We understand the change to the functionality of the S Pen can also take time to integrate the redesigned features in to your usage. We have provided a link to an article below to help you with the features and capabilities. We have also provided a link to the full device manual to help you discover hand gestures and voice commands you can use with your phone. We also have some great tutorial videos available online that highlights some amazing features you may not be fully aware of and want to use. We have lastly, provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The product looks very attractive
on March 10, 2025
Posted by: Paolodiego28
[This review was collected as part of a promotion.] I can't complain, I had the s24 ultra and it almost always froze because of the apps I had.But with the s25 ultra I don't have those problems, I like its design. I'm very happy with the purchase.
Value
4
Written by a customer while visiting Samsung US