Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(22,259 Reviews)
Rating breakdown 22,259 reviews
5 Stars
19,093
4 Stars
2,433
3 Stars
433
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Security is lacking
on April 2, 2026
Posted by: Hosston71043
[This review was collected as part of a promotion.] Everything about this phone is amazing except the security.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Loved it !
on April 2, 2026
Posted by: Hauge3h
[This review was collected as part of a promotion.] I love this phone for many reasons ..
I've owned Nothing but Samsung since
My first One. Great for gaming .
Fast loading time . Safe from overheat .
Storage is amazing. This phone never has had
one thing wrong with it except
for slow connection. And live streams cut out
I've owned Nothing but Samsung since
My first One. Great for gaming .
Fast loading time . Safe from overheat .
Storage is amazing. This phone never has had
one thing wrong with it except
for slow connection. And live streams cut out
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hi there Hauge3h, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are enjoying your gaming and storage capacity of your device. We have provided a link to an article to help you adjust the refresh rate to help with the occasional speed and buffering you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you if you continue to experience these frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
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Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great camera and features!
on April 2, 2026
Posted by: LovetheGalaxy
[This review was collected as part of a promotion.] The Galaxy AI in this device is crazy good I love how quick and accurate it is. This is an amazing phone for gamers like myself.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is great. Its my first ultra!
on April 2, 2026
Posted by: MARKUK719
[This review was collected as part of a promotion.] GALAXY AI IS AMAZING. USING FOR EVERY DAY NEEDS , SCHOOL, OR WORK
ACTIVITIES IT HAS YOUR BACK.
ACTIVITIES IT HAS YOUR BACK.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hi there MARKUK719, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the usage of your device, and finding amazing ways to use Galaxy AI every day. We have provided a link to the complete manual for your device to help you maximize your experience and further enhance your usage. We have also shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
It has so many features that I still find new thin
on April 2, 2026
Posted by: JuanSolo01
[This review was collected as part of a promotion.] Before this unit I had the S21Ultra(still have it). I wanted to try the Galaxy AI features. It is so convenient. The battery life is so good. The camera got even better. The pro and raw mode of it are amazing. Having the ability to have Satelite signal it's a plus. At my workplace, I dont have signal but I use wifi calling. As good as regular calling. I do use the Samsung eco system, having the Watch pro and the Tab S8 Ultra. Those are still good for me. Overall the S25 Ultra has been amazing for me and my wife.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok but wouldn't buy again.
on April 2, 2026
Posted by: Chaoss
[This review was collected as part of a promotion.] My phone is 3 months old and already had to be repaired. It still hadn't been fixed. It overheated and rattles. I wouldn't recommend a current Samsung device. They're not what they were a few years ago.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hey Chaoss, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your new device is not meeting your expectations. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team if you are looking to get a repair done, or an update on a repair process. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Flawless as Usual
on April 2, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] Dedicated Samsung user for the best features and benefits available! Adding Galaxy AI features is the icing on this device. Its the equivalent of having a handheld laptop at my disposal to satisfy all of my needs! Im absolutely looking forward to my next upgrade! Keep up the brilliant work! The best is yet to come!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent processing, feature-rich software
on April 2, 2026
Posted by: Maxogorath
[This review was collected as part of a promotion.] This device is a pleasantly smooth experience to handle, everything runs well and with Efficacy, with Galaxy AI features I feel like if I have a specific issue I will be able to aid in my solution with a multitude of resources right from the palm of my hand, from interpreting languages in an improvisational manner to changing up my phone UI aesthetically. It runs any mobile game I can think of, including heavier games like KOTOR and Minecraft with insane ease. Overall a great well rounded device for someone who prefers feature-rich , customizable yet mainstream experiences over simplicity and straight-forwardness.
Value
5
Written by a customer while visiting Samsung US