Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(22,221 Reviews)
Rating breakdown 22,221 reviews
5 Stars
19,066
4 Stars
2,424
3 Stars
432
2 Stars
135
1 Star
164
86%of customers recommend this product.
(
1,125 out of
1,306)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
I love the features
on April 1, 2026
Posted by: Ballentines
[This review was collected as part of a promotion.] I love the features of the the phone like the full picture views the camera lens have and the AI feature is a great help with navigating the phone and other apps and information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
MISS MY NOTE 9
on April 1, 2026
Posted by: TangoWhisky
[This review was collected as part of a promotion.] Traded in for a 2018 Note 9 and have regretted it since day one. The lack of the older, simpler features is incredibly frustrating—things like the notification light, and placing the S Pen on the left side when approximately 90% of humans are right-handed.
Don’t even get me started on the downgraded S Pen design with all the added camera lenses—figure it out. The alarm won’t go off when the phone is powered off… yes, that used to be a thing. The battery level bubble is now difficult to read at certain times, and the app drawer only scrolls up and down with no option to switch back to side-to-side navigation when opened.
Overall, this feels like an absolute downgrade in every sense of the simple, user-friendly interface that used to make the Note 9 King of the Hill!!
Value
2
Response from Samsung USBy R&R Team, April 6, 2026
Hello TangoWhisky, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a learning curve as you adjust to different features. We have provided a link to the complete manual for your device to help you with the updated features including edge lighting rather than notification lights you may be accustomed to, as well as the new features like Galaxy AI. We have also provided a link to an article to help you with the redesigned S Pen features available on your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone dose everything for me and I mean it!!!
on April 1, 2026
Posted by: slm420
[This review was collected as part of a promotion.] Without my phone my daily life is a struggle to get through and I can't maintain daily task or things that need to be done without so having it makes my life manageable
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Shawnee KS
Expertise:Intermediate
Verified Purchase:Yes
I use an insulin pump and use an app to manage my diabetes. The t-slim app disconnects several times a day.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful!
on April 1, 2026
Posted by: InkedLeather00
[This review was collected as part of a promotion.] This has been the best phone I have owned! I love the camera and note taking abilities. It has made my life so much easier!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the Best
on April 1, 2026
Posted by: Beanksy
[This review was collected as part of a promotion.] Over the years, I have used Samsung phones. S25 Ultra has been the best phone, either by quickness and the camera as well. The camera options are amazing as well as the outcome of my photos. All I can say is Thank You!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most user friendly professional & personal use
on April 1, 2026
Posted by: SpeedRacer
[This review was collected as part of a promotion.] I've owned Samsung smart phones since first model was released. I used another brands products in my industry on a daily & no one could ever convert me to Samsung's competition. Especially with this S25 Ultra I own. I never have dropped calls neither does my wife nor my two friends have S25 phones. Our friends with competor's phone with the same phone service are always dropping calls on longconversations.
The features on S25 Ultra are amazing the Galaxy AI features are always on edge & updating with new tech. The Smart View option has always been trouble & glitch free. I can watch hours of video off my phone or work from my phone off the TV screen without any issues whatsoever.
Samsung Note feature is my go to. I use this for my business for typing letters before printing them or faxing them. I send everything to my printers from this phone. Or I will take Samsung Note & send a Fax straight from my phone with a app. The Smart Things options are also a great add on from Samsung on S25 Ultra can run all home smart devices from my phone.
The pen option in S25 Ultra is a life saver in filling out special documents that's a rare occasion this phone cannot auto fill a document. I've had this device sign & fill documents without using a pen or finger unlike any device previously or currently on the market ( other than S26 Ultra maybe ) Camera takes the best pics. I'm under a lot of crawlspaces. Owner Pest Control bus. Little or no light in close tight places takes great pics.
The features on S25 Ultra are amazing the Galaxy AI features are always on edge & updating with new tech. The Smart View option has always been trouble & glitch free. I can watch hours of video off my phone or work from my phone off the TV screen without any issues whatsoever.
Samsung Note feature is my go to. I use this for my business for typing letters before printing them or faxing them. I send everything to my printers from this phone. Or I will take Samsung Note & send a Fax straight from my phone with a app. The Smart Things options are also a great add on from Samsung on S25 Ultra can run all home smart devices from my phone.
The pen option in S25 Ultra is a life saver in filling out special documents that's a rare occasion this phone cannot auto fill a document. I've had this device sign & fill documents without using a pen or finger unlike any device previously or currently on the market ( other than S26 Ultra maybe ) Camera takes the best pics. I'm under a lot of crawlspaces. Owner Pest Control bus. Little or no light in close tight places takes great pics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product!
on April 1, 2026
Posted by: Kktinylegs
[This review was collected as part of a promotion.] I enjoy this device highly! The Galaxy AI is amazing straight down to the specs of the camera! The touchscreen is undeniably remarkable 👏
Value
5
Written by a customer while visiting Samsung US