Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(22,212 Reviews)
Rating breakdown 22,212 reviews
5 Stars
19,057
4 Stars
2,424
3 Stars
432
2 Stars
135
1 Star
164
86%of customers recommend this product.
(
1,125 out of
1,306)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
This product has great features and dependable.
on March 30, 2026
Posted by: Spaz7338
[This review was collected as part of a promotion.] It's great for gaming I'm gaming everyday. Just a great all around phone best one i every had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung Galaxy S25 Ultra. I've been a f
on March 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] AI is crazy—I love it!I love my Samsung Galaxy S25 Ultra. I've been a fan of Samsung phones for a long time—I wouldn't trade them for any other brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The S25 ultra
on March 30, 2026
Posted by: Pbrme1981
[This review was collected as part of a promotion.] I use it for work and fun. It gets glitches and slows down every so often. Won't allow me to upload certain saved docs. Some things and settings I have just dissappear. The pen is difficult to use without a tutorial. Identity safe settings should be easier to find out about.
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hi there Pbrme1981, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you troubleshoot the experiences you mention causing frustration. We have provided links to articles to help you adjust the refresh rate for faster download speeds, and another to help you when your device is glitching. We have also provided a link to the complete manual for your device to help you with the settings you feel may be eluding you. We have lastly provided a link to the Samsung Support Team to assist you with the setting changes you mention experiencing, and answer any additional questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth Performance and Incredible Features
on March 30, 2026
Posted by: Goldboat
[This review was collected as part of a promotion.] I absolutely love this device. Compared to my old phone, the speed is night and day. I use it for everything from streaming sports to finishing school assignments, and it handles every task with ease.
The Galaxy AI features have become a part of my daily life, making simple tasks much faster and more intuitive. Additionally, the phone feels remarkably smooth when I game, with no lag or stuttering at all. It is a massive upgrade that has improved how I handle my work and entertainment.
The Galaxy AI features have become a part of my daily life, making simple tasks much faster and more intuitive. Additionally, the phone feels remarkably smooth when I game, with no lag or stuttering at all. It is a massive upgrade that has improved how I handle my work and entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Feels very solid on hand with overall jestures
on March 30, 2026
Posted by: Shazys25ultra
[This review was collected as part of a promotion.] It's the second time.we switch from another carrier, and every time im never disappointed, but this s25ultra is just magic with all bells and whistles. I know every person has different bells to whistles, sure enough this phone has it customes to set to enjoy a handheld to your liking, so much variations and allowance, its like an endless design. From camera editing to app setups. As well buttons to appear as well phone selection accessibilities. As well the battery on this is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Phone has some features not carried over from
on March 30, 2026
Posted by: Rich11
[This review was collected as part of a promotion.] Used for streaming social media and business don't care for the Ai update can only use 1 voicemail while having 2 lines
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Match made in heaven
on March 30, 2026
Posted by: Torito
[This review was collected as part of a promotion.] Love the AI function. My battery and charging are more efficient. Vast improvement over my S23. I'm quite happy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it. Wont own anything but samsung
on March 30, 2026
Posted by: Huyckj
[This review was collected as part of a promotion.] I love every aspect of this phone and the Galaxy AI has been making things easier
Value
5
Written by a customer while visiting Samsung US