Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(22,204 Reviews)
Rating breakdown 22,204 reviews
5 Stars
19,048
4 Stars
2,424
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,125 out of
1,306)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Love samsung phones
on March 30, 2026
Posted by: Caroline
[This review was collected as part of a promotion.] I've had samsung s serious phones since the S7 era. I have always loved these devices, and with Galaxy AI, I don't see why I would ever stop! Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about this phone
on March 30, 2026
Posted by: Tiktac
[This review was collected as part of a promotion.] Galaxy AI is genius and super helpful. Other than communication, I steam movies and play COD. The speed and picture quality is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 30, 2026
Posted by: Draksscrom
[This review was collected as part of a promotion.] I owned a s23 ultra and upgraded to the s25 ultra by far better no more beveled screen which I cracked way to often it's lighter faster and much more sleek
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This model has a great camera.
on March 30, 2026
Posted by: Greenbean
[This review was collected as part of a promotion.] The AI feature works well. It's good for gaming and calls are clear.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Superior Camera
on March 30, 2026
Posted by: Dennchappy
[This review was collected as part of a promotion.] Beautiful build quality.. I mostly use my S25 for surfing the web and taking photos.. Great camera!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on March 30, 2026
Posted by: Lovepics
[This review was collected as part of a promotion.] This phone has great quality, it takes great 4k videos, it takes great 4k pictures, and it has some good AI options if you choose to use them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever.
on March 30, 2026
Posted by: Kauff0111
[This review was collected as part of a promotion.] This phone is awesome, once you go ultra you wont want anything else due to its amazing performance, Galaxy AI features, and that top tier picture quality.
I use my phone for literally everything, with the 25 ultra you dont have to use a computer ever again because it is literally a tiny computer. Its my camera, phone, gaming device, document maker, and much more.
The battery life is amazing, the phone doesn't over heat when gaming like other phones. Galaxy AI can live translate calls for you and do so many different things...it's the future phone and you're going to love it. This thing is gold to me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor battery life
on March 30, 2026
Posted by: Gmaof7
[This review was collected as part of a promotion.] At first the phone worked great. However within a couple of months, the battery started draining rapidly. I followed every step to reduce battery drain but nothing stopped it. Over the past few weeks no chargers are working properly and I have even had issues keeping the charger in the port. It often says slow charging or just stops charging all together. I have awakened to an almost dead phone on some mornings even though it has been connected all night. I am very disappointed. I have not been able to use Galaxy AI.
Value
2
Response from Samsung USBy R&R Team, April 3, 2026
Hello Gmaof7, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the charging and battery life of your device are to you usage every day, and overall enjoyment. We have provided links to troubleshooting guides to assist you with the charging and battery life of your device at your convenience. We have also shared links to the complete manual and Samsung Support Team to help you integrate Galaxy AI in to your usage, and offer additional assistance if you continue to experience the matters you mention with the battery. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US