Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
great in hands
on March 12, 2025
Posted by: kerubas
[This review was collected as part of a promotion.] great in hands , compared to the previous version this feels more confortable in hands and more easy to use with only one hand
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 ultra
on March 12, 2025
Posted by: Mikey405
[This review was collected as part of a promotion.] The s25 ultra fro.m Samsung is the fastest Samsung phone I've had. I am surprised by it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Amazing
on March 12, 2025
Posted by: Redz917
[This review was collected as part of a promotion.] Experiencing seamless actions across apps is a hallmark of a well-designed phone. A powerful camera expands the possibilities of mobile photography. The ability to zoom in on distant subjects brings a new perspective to capturing moments. Such features enhance the overall user experience. It's always exciting to see advancements in mobile technology.
The latest features like " Now brief" are truly enhancing the mobile experience. These advancements offer a fresh perspective on how we interact with technology. It's remarkable how seamlessly these improvements integrate into daily use. The innovations are a testament to the dedication of developers. Such progress paves the way for an exciting future in mobile technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The AI features in this are amazing.
on March 12, 2025
Posted by: Metapranksters
[This review was collected as part of a promotion.] The new line is amazing and everything integrates with the older devices I have as well, I use my galaxy to draw, create and learn and with the new AI function you can do it all. I've had it write me a business plan that would have taken me hours to do in seconds and it was perfect but it doesn't have to be all work. and it's great with kids too because you can get them to use their imagination and dream up incredible stories and it will write them and then you can have it paint you a picture of it. It's all just seamless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Lost features
on March 12, 2025
Posted by: DisappointedCustomer
[This review was collected as part of a promotion.] Sadly this phone is a downgraded version of the older S ultra phones. How can you not upgrade the battery or downgrade the s Pen? Features keep getting taken away and phones aren't the upgrade that people want anymore. Felt like a downgrade.
Value
2
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you maximize the battery life, and discover the redesigned features of the S Pen for the best possible experience with your new phone. We have provided links to troubleshooting guides for the battery life of your device, and an article to help you discover ways to use the new S Pen of your phone. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can now use with your phone to control specific functionality. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Breathtaking device
on March 12, 2025
Posted by: Theking11
[This review was collected as part of a promotion.] The fact that I can seamlessly connect my PC to my phone and use them simultaneously is amazing and so smooth connected my rog ally to it and for some reason the fps jumped and audio erasure had took a video of my sister at softball game wind was insane but the fact that I could focus only on their teams chant and their call outs blew my mind
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Galaxy Phone
on March 12, 2025
Posted by: RayPhone
[This review was collected as part of a promotion.] Seamless actions across apps and audio eraser function also.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is nearly perfect
on March 12, 2025
Posted by: Joven334
[This review was collected as part of a promotion.] I would rate this phone a 5 star but i have a couple of gripes for this phone. The two main things that bothers me is regarding the removalofthe s pen Bluetooth capabilities and substituting messages rcs messages with Google messages. I also forgot to mention charging each user for using the Gemini Ai feature is kind not what I signed up for.
Value
4
Written by a customer while visiting Samsung US