Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4
No s-pen bluetooth support
on March 12, 2025
Posted by: Jack1son
[This review was collected as part of a promotion.] Traded my s22 ultra in on new model. The new model is lighter, and no rounded screen. I was most disappointed when I learned that the newest model has less features than older models. I believe that Samsung's flagship phone should not have lost features. No Bluetooth support for the s-pen.
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hello there Jack1son, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are hapy to hear that you are pleased with the redesigned hardware of your device and finding the display and slimmer design of your device. We have provided a linkt o an article to help you with the features and capabilities of the redesigned S Pen. We have also shared a link to the full device manual to help you with the hand gestures and voice commands that can be used with your device. We have also shared a link to the Samsung Support Team to help answer any questions that may come up as you continue using your new phone. We appreciate you being a Ssamsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive
on March 12, 2025
Posted by: R0b0l0n
[This review was collected as part of a promotion.] I enjoy the seamless actions across apps, everything feels so smooth and fluid between transitions, the Audio Eraser feature for video recording is great for when recording a video in a noisy environment as well. Unfortunately the removal of key features on the s pen was not a great move, I understand why they did it in order to avoid competing with the galaxy watch, but I think it was a poor choice in the end.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is excellent.
on March 12, 2025
Posted by: Dane2Sara
[This review was collected as part of a promotion.] I use phone for everything. From pictures to work and everything possible. I love this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Refined in form, enhanced in function
on March 12, 2025
Posted by: Tinkerer
[This review was collected as part of a promotion.] Photography, videography, and audio: enhanced editing tools and AI tools improve on an already phenomenal experience.
OneUI and Android 15: still acclimating to some changes (UI, added features), but pleased with the refinements.
Seamless actions across apps, access to full G-Suite (Gemini Enhanced), and cross-device integration (tablet, watch, Windows, Buds). Hopeful that other developers leverage the Now Brief feature to fully realize its usefulness in their apps.
Pen-based input with stylus is vital to me, and notetaking capabilities are unmatched on any other platform (except pencil and paper, of course!).
Enterprises would do well to consider this device for its security, granular manageability, and durability.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The AI is amazing on this phone.
on March 12, 2025
Posted by: Starsfinders
[This review was collected as part of a promotion.] I'm very happy with my new S25 Ultra. I didn't expect these AI features, especially the amazing noise isolation and audio eraser. It saved me a lot of time, as I used to use a lot of apps for this feature, and now it's available at the touch of a button.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on March 12, 2025
Posted by: Littlelordviper
[This review was collected as part of a promotion.] The phone has a great battery life amazing new features with Ai able to help assist with other features on the phone and the sound and picture quality is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on March 12, 2025
Posted by: Jackie
[This review was collected as part of a promotion.] I use this device daily to stream my favorite Prime Video shows and social media. I also love how seamless actions across apps are and the Audio Eraser feature. Its definitely a must have device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Camera not good
on March 12, 2025
Posted by: Zakievrus
from New York, NY
Expertise:Intermediate
I didn't like the camera on this smartphone. The camera on my old Samsung S23ULtra was much better. There's a lot of noise in this photo, less detail. I hope to correct this.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hi there Zekievrus, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy toh ear you were overall pleased with the capabilities of your new device, and we would love to help you maximize your experience and resolve your frustrations with your camera. We have provided links to a few articles to help you with the camera settings and features. We have also provided a link to the Samsung Support Team if you continue to experience any frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US