Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(22,257 Reviews)
Rating breakdown 22,257 reviews
5 Stars
19,091
4 Stars
2,433
3 Stars
433
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,126 out of
1,308)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Picture quality is awesome
on March 30, 2026
Posted by: Lynnray
[This review was collected as part of a promotion.] The picture quality of this phone is great. The battery life is longer than any phone I've had. It charged super fast which is wonderful. Overall love this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra perks and downsides.
on March 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The s25 ultra stands as a testament to cutting-edge mobile technology, boasting a sophisticated design and an impressive suite of features. Its camera system captures breathtaking detail, and the display offers unparalleled visual clarity for everyday tasks. The battery life is commendable, ensuring users remain connected throughout their day. However, when it comes to demanding gaming experiences, the device exhibits occasional stutters and a tendency to overheat. While capable of handling lighter titles, its performance falters under sustained graphically intensive gameplay, presenting a noticeable limitation for serious mobile gamers.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Problems with the charging port and liquid detect
on March 30, 2026
Posted by: JEXOMAR
[This review was collected as part of a promotion.] My experience with my Samsung Galaxy S5 Ultra hasn't been the best. Just a few months after buying it new, the system started malfunctioning, saying there was water in the charging ports even though no liquid had ever gotten in. It got to the point where I could only charge the phone wirelessly. Fed up with the situation, I requested a replacement phone. Everything was fine until the same problem started appearing. It also doesn't charge quickly, even with its original fast chargers, and there's a problem with the charging cable tip: it only charges one way and not the other. I have an S23 Ultra and I never had any problems with it.
Value
2
Response from Samsung USBy R&R Team, April 1, 2026
Hi Jexomar, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not functioning as intended. We have provided a link to an article to help you with the charging speed of your device. We have also shared a link to the Samsung Support Team to assist you further if your experience you mention with moisture is ongoing. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Written by a customer while visiting Samsung US
Customer Rating
5
My experience
on March 30, 2026
Posted by: Allaround
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a while now, and it easily deserves 5 stars. This phone feels like it was designed to do everything—and do it extremely well.
The display is absolutely stunning. It’s bright, smooth, and perfect for everything from watching videos to everyday scrolling. I personally use it a lot for gaming, and it handles everything I throw at it without any lag or overheating. Games run incredibly smooth, and the large screen really makes the experience more immersive.
Performance is just as impressive. Apps open instantly, multitasking is effortless, and switching between things like games, messages, and music is seamless. I also use it daily for listening to music, and the sound quality is clear and powerful whether I’m using headphones or the speakers.
The camera is one of the biggest highlights. Photos come out incredibly detailed, even in low light, and the zoom is seriously impressive. It’s replaced my need for a separate camera in most situations.
Battery life easily gets me through a full day, even with gaming and streaming music throughout the day. The build quality feels premium and durable, and the S Pen is a great bonus—it’s surprisingly useful for notes and quick edits.
The Galaxy AI features are a great addition and actually useful. I use them for things like quick summaries, helping organize information, and making everyday tasks faster and easier. It feels like the phone is working with me instead of just being a device.
The display is absolutely stunning. It’s bright, smooth, and perfect for everything from watching videos to everyday scrolling. I personally use it a lot for gaming, and it handles everything I throw at it without any lag or overheating. Games run incredibly smooth, and the large screen really makes the experience more immersive.
Performance is just as impressive. Apps open instantly, multitasking is effortless, and switching between things like games, messages, and music is seamless. I also use it daily for listening to music, and the sound quality is clear and powerful whether I’m using headphones or the speakers.
The camera is one of the biggest highlights. Photos come out incredibly detailed, even in low light, and the zoom is seriously impressive. It’s replaced my need for a separate camera in most situations.
Battery life easily gets me through a full day, even with gaming and streaming music throughout the day. The build quality feels premium and durable, and the S Pen is a great bonus—it’s surprisingly useful for notes and quick edits.
The Galaxy AI features are a great addition and actually useful. I use them for things like quick summaries, helping organize information, and making everyday tasks faster and easier. It feels like the phone is working with me instead of just being a device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Durability
on March 30, 2026
Posted by: Mw2rust
[This review was collected as part of a promotion.] I've always been Samsung when it comes to my electronics. In the past I've had battery issues and lcd screen issues. So far I'm enjoying my s25. The battery doesn't seem to have as much "staying power" as they've had in my previous models. I personally think it's because why build a better battery when the majority of the time it's tethered to an outside power source. Time will tell how the battery protect mode will serve me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features and easy to use
on March 30, 2026
Posted by: GreenWolves2679
[This review was collected as part of a promotion.] I don't really use the AI. My kids use the AI on their phones. I have only used it a couple of times. I am more a Google girl.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product is awesome and has a lot of great features
on March 30, 2026
Posted by: Porzinger
[This review was collected as part of a promotion.] Galaxy AI is awesome for helping set up reminders with Gemini and for the photos to clean up images.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on March 30, 2026
Posted by: Kerryann
[This review was collected as part of a promotion.] I love this phone the speed on it is incredible the pictures are my ultimate favorite the quality you can't beat looks so professional and with the aI you can now remix your pictures so cute
Value
5
Written by a customer while visiting Samsung US