Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Robust Powerhouse
on March 17, 2025
Posted by: Renshark
[This review was collected as part of a promotion.] This is my first Samsung Galaxy Ultra and will not be my last. The build of the device feels robust and premium. The seamless actions across multiple apps is convenient and efficient. I love the new Now brief and the new features such as Audio Eraser. Battery life is amazing and the camera is outstanding.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PHONE OVERALL
on March 17, 2025
Posted by: Lesslee
[This review was collected as part of a promotion.] I have always loved Samsung phones, now I order the S25ultra and it fascinated me, the only thing that remains a little bit is that they removed the Bluetooth from the Spen.
Other than that the phone is excellent 👌🏻
Other than that the phone is excellent 👌🏻
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best performance
on March 17, 2025
Posted by: Omer4489
[This review was collected as part of a promotion.] Been using it for 2 months now no lags nothing good quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Scratched screen in less than a month
on March 17, 2025
Posted by: Chase7612
[This review was collected as part of a promotion.] The phone itself isn't bad. The now brief thing is nice with the calender feature but what's really disappointing is from just putting it in my pocket with nothing else in my pocket the screen is already scratched... so much for claiming to have such an advanced screen cant even resist pocket lint?!? AI is nice when it works but for being so advanced it's funny you cant change the activation word from bixby or hey google... Just a bunch of smoke and mirrors from what I see not much actual advancements.
Value
2
Response from Samsung USBy R&R Team, March 18, 2025
Hi there Chase7612, thank you for sharing your experience of the Samsung Galaxy S25 Ultra with us. We are happy to hear you are finding the phone itself to be a positive usage experience every day. We understand how important the durability of your device is to you, and if you are concerned we do have screen protectors available to provide you the additional peace of mind. We have also provided links to the full device manual to assist you in maximizing your usage and aligning the settings to your preferences, and to the Samsung Support Team to answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and navigate.
on March 17, 2025
Posted by: Eekpoop
[This review was collected as part of a promotion.] Very fast when changing screens. The colour's are sharp and vivid when taking photos. Cameras are awesome. Easy to personalize to my choices. Samsung keeps getting better and better. Special effects such as edge of screen lighting up and flashing when a message or call comes in.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade from my s22plus
on March 17, 2025
Posted by: STORIEDAMAAN
[This review was collected as part of a promotion.] Absolutely in love with the smoothness of s25u. Cameras are great as always, took hundreds of pictures to test out and yes it is the GOAT.
The anti reflect display is absolute clutch when I take pictures out in sun.
Battery is good, charging is fast.
Speakers made me more impressed ngl.
The anti reflect display is absolute clutch when I take pictures out in sun.
Battery is good, charging is fast.
Speakers made me more impressed ngl.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Could be take great pictures, but...
on March 17, 2025
Posted by: BoriTX
[This review was collected as part of a promotion.] Probably is modern phone with a great screen, bot do not have the capability to take pictures with the pen. So may be the s24 utltra is better than s25 ultra
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hello BoriTX, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day, and we would love to help you find alternative features you can use to have the same usage of your phone. We have provided a link to the full device manual to help you discover the voice commands and hand gestures you can use as a control for your camera. We have also shared a link to the Samsung Support Team to help you with this feature or answer any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Thank you Samsung
on March 17, 2025
Posted by: TexanByNature
[This review was collected as part of a promotion.] The **Samsung Galaxy S25 Ultra** is, without a doubt, one of the best smartphones I’ve ever used. Samsung has taken everything that made its previous Ultra models great and refined it to near perfection. From the moment I picked it up, I could tell this was a premium device, and after spending time with it, I can confidently say it’s an absolute powerhouse in every way.
### **A Display That Feels Like Magic**
The first thing that immediately stood out was the display. Samsung has always been at the forefront of screen technology, and the S25 Ultra’s 6.9-inch **Dynamic AMOLED 2X** panel is nothing short of breathtaking. The colors are incredibly vibrant, the blacks are deep and rich, and the **QHD+ resolution** makes everything look razor-sharp. Whether I’m watching videos, playing games, or just scrolling through apps, the **120Hz adaptive refresh rate** makes everything feel unbelievably smooth. Even under direct sunlight, the screen remains perfectly visible thanks to its insane **2600-nit peak brightness**. It feels like Samsung has fine-tuned every detail of the display, making it easily one of the best I’ve ever seen on a phone.
### **A Camera That Redefines Smartphone Photography**
I’ve always loved Samsung’s cameras, but the S25 Ultra takes it to another level. The **200MP main sensor** captures mind-blowing detail, and even when I zoom in on a shot, everything remains crisp. Night photos have also improved dramatically with Samsung’s new **Nightography 2.0
Value
5
Written by a customer while visiting Samsung US