Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(22,320 Reviews)
Rating breakdown 22,320 reviews
5 Stars
19,147
4 Stars
2,438
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Camera Expert
on March 21, 2026
Posted by: MyBuddy
[This review was collected as part of a promotion.] My phone was a gift from my daughter, love the camera and video. Very sharp and bright. Enjoy it very much. Awesome product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice product
on March 21, 2026
Posted by: Dani1983
[This review was collected as part of a promotion.] The AI is a lot better in this phone. Prediction texting is awesome. I love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing. Fast, battery life is great
on March 21, 2026
Posted by: Idoubleg
[This review was collected as part of a promotion.] All the features the Galaxy 25 Ultra provides, especially google AI this phone lighting quick with responses and usage there's nothing this phone cant do. AI is a valuable tool.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 21, 2026
Posted by: Cheesy
[This review was collected as part of a promotion.] I don't use Galaxy AI. This phone has been great for school and business. The longer battery life has been a big benefit for me. The only downside for me is that I can't add a SD card to help with storage.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Camera not what I expected
on March 21, 2026
Posted by: Kcco
from Richmond, VA
Expertise:Intermediate
Phone's fine, but I'm not happy with the camera. Ton of features, but I have a very difficult time just getting a basic, clear photo. Photos also seem strangely over processed. I've read similar complaints on line from other buyers, so it's apparently not just me. My old Samsung Galaxy A-52 actually took a better photo. The main reason I bumped up to the considerably more expensive S25 Ultra was for what I thought was a better camera. At minimum, I expected to be able to point, shoot and get a excellent, crisp photo. Based on my experience thus far, I will not purchase another phone from this line.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi Kcco, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that is not operating as intended or expected. We have provided links to a few articles to help you with the different camera features and settings, and troubleshot any blurry photos you may be experiencing. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra
on March 22, 2026
Posted by: AshleyB
[This review was collected as part of a promotion.] I enjoy S25 Ultra. It stays charged a long time. It takes great pictures. I like the AI qualities about it. Its a really great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The bulid quality is secured to none
on March 22, 2026
Posted by: CDAWG69
[This review was collected as part of a promotion.] My s25 ultra us my link to the world. It's not just my phone, it's my connection to friends and family, work, email, entertainment, education, digital communication bedside just. Its also my prime personal computer through DeX. It's part of who I am
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Recent phone
on March 22, 2026
Posted by: Mediablaster
[This review was collected as part of a promotion.] My galaxy s25 ultra with galaxy AI is amazing. User friendly, Long battery life and helpful for my job. Makes my life easier at home as well. Thank you.
Value
5
Written by a customer while visiting Samsung US