Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(22,322 Reviews)
Rating breakdown 22,322 reviews
5 Stars
19,149
4 Stars
2,438
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
3
S25 ultra
on March 21, 2026
Posted by: GwithaK
[This review was collected as part of a promotion.] Decent phone hardware wise, camera is probably the best feature along with the pen. Taking notes or editing documents such as blueprints is pretty easy. Software however leaves much to be desired ....its 2026 and Samsung has yet to add simple features like a shake awake flashlight! My Motorola from a decade ago had that! Otherwise it's decent especially for the promo I got which was basically free. I don't use Galaxy AI so no comment on that
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi GwithaK, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the camera quality and avialable features on your device. We have provided a link to the complete manual to assist you with all available features for your flashlight and on your device as a whole. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
That product has some great features
on March 21, 2026
Posted by: LoveBird
[This review was collected as part of a promotion.] I wish they would have kept the notification blue sign like on the Note 20 to let you know somebody's calling you on the phone and I wish they would have kept the Imaging for your pictures the eraser where they can erase the back drops of things that's fine on the 25 but I wish they would have kept that when you can do the image of the pictures and clean it up like on the Galaxy Note 20 they ask feature is pretty fine
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hey LoveBird, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when features you have used in the past with your device have been changed and you are adjusting to new features. We have provided a link to the complete manual that highlights the edge lighting feature that can alert you to notifications incoming on your device, and discover the features of Galaxy AI that can help you edit your photos in your preferred ways. We have also provided a link to the Samsung Support Team to assist you if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone except for one flaw
on March 21, 2026
Posted by: Dummy1
[This review was collected as part of a promotion.] Like I said great phone overall ai is ok don't really use it muck just use ok Google like always have with past phone like with assistant one minor thing happens when watching videos phone will dim out of nowhere I keep brightness to max no dimming on still does it kind of annoying
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A great phone.
on March 21, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I have had the s25 ultra now for a while. It has a great camera and great AI capabilities, for example cleaning up your files. I will always stick to samsung galaxy was a reliable phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on March 21, 2026
Posted by: PinkPanther
[This review was collected as part of a promotion.] I use my Galaxy S25 ultra for everything. So convenient, so reliable, and helpful. Galaxy AI is great too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
All about my s25 ultra
on March 21, 2026
Posted by: BLUJAY
[This review was collected as part of a promotion.] Has a tattoo artist? It's been very helpful to have Galaxy's AI. It helped me prepare stencils and allies after i've drawn the original drawing, one of the things that I find is pleasing about the new s twenty five ultra is that you can't use the pen to take pictures from far distances like you could.With the note, an upgrade would be to fix that problem. Otherwise I find that this upgrade is pre.Standard to the last phone, there's not many new things that find that qualify to be more expensive than the last one.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing products, samsung for life
on March 21, 2026
Posted by: BigSexy4eva
[This review was collected as part of a promotion.] Everything works flawlessly, and the new a I.What a difference.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra is fantastic.
on March 21, 2026
Posted by: PatchesDad
[This review was collected as part of a promotion.] I have had a very positive experience with the S25 Ultra. The screen clarity is great and the battery seems to last quite a bit longer than my S22 ultra. The camera is really good and I've had a lot of fun editing my photos and videos with Galaxy AI. I would definitely recommend for anyone who watches and records videos a lot.
Value
5
Written by a customer while visiting Samsung US