Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
This cellphone is amazing
on March 24, 2025
Posted by: Manny1873
[This review was collected as part of a promotion.] I use my cellphone for make my life easier. My life stile made a change with my new cellphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery. Performance. Reliability. Feature-rich.
on March 24, 2025
Posted by: davis0318
[This review was collected as part of a promotion.] Battery gets me through the day.
Performance handles anything I need or throw at it.
Reliable phone with satellite sos. It is a phone after all.
Useful features.
The "audio eraser" feature is amazing. Was able to film an advertisement outside within a good setting and eliminate background noise, wind noise and additional people talking.
Performance handles anything I need or throw at it.
Reliable phone with satellite sos. It is a phone after all.
Useful features.
The "audio eraser" feature is amazing. Was able to film an advertisement outside within a good setting and eliminate background noise, wind noise and additional people talking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is step up
on March 24, 2025
Posted by: Khajes
[This review was collected as part of a promotion.] Camera us awesome.. Speed is faster like the screen improvements.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is really useful, amazing camera.
on March 24, 2025
Posted by: Andi19mh
[This review was collected as part of a promotion.] I like this phone because it has a big screen and huge storage. The battery is durable and has power saving also wireless charge. I like to use the spen for drawing and the easy way to scroll down email and text. I can edit videos and photos. You can split the screen only samsung has this great function. I am very happy with my new Samsung galaxy S25 ultra and the easy way to use it. Amazing and incredible AI. Everything in one smart phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung the best with some flaws
on March 24, 2025
Posted by: Maddy16
[This review was collected as part of a promotion.] Its been about a week I have been using the S25 ultra and I really love it. I'm back to samsung after almost 6 years and they have really changed the game. The amount of customizations and appealing features make this one feel amazing for daily use.
The only few things that I miss is the Bluetooth for S-Pen and the battery is major drawback as it is draining too quickly. Even after doing lot of updates for battery saving, it doesn't help. Overall, at the price range I expect a better battery, but still it's a great phone for daily use.
The only few things that I miss is the Bluetooth for S-Pen and the battery is major drawback as it is draining too quickly. Even after doing lot of updates for battery saving, it doesn't help. Overall, at the price range I expect a better battery, but still it's a great phone for daily use.
Value
4
Response from Samsung USBy R&R Team, March 25, 2025
Hi there Maddy16, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are overall pleased with your new phone, and loving the usage every day. We would love to help you with the features of the S Pen and the battery life of your device. We have provided a link to an article to help you with the redesigned features of the S Pen and ways to integrate them in to your usage. We have also provided a link to the full device manual to help you with the hand gestures and voice commands you can also use for hands free control of your device. The battery of your device should optimmize and maximize after a short period of usage. If this isn't the case for you, we have provided a link to the Samsung Support Team and your warranty information for your convenience. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good except for the screen freezing
on March 24, 2025
Posted by: Mineee
[This review was collected as part of a promotion.] The audio eraser was really amazing. The editing was better especially the object eraser. But maybe can still improve more. So far I like all the qualities and features of the phone. Except for the screen freezing that happens when I tap on the bubble conversation while I'm clearing the recent apps. The bubble would become white screen and I won't be able to type anything anymore. But was able to open other apps. But if I turn off the screen and unlock the screen, it would froze. I can't tap anything and had to restart the phone to back to normal. I tried getting support with that but it didn't work well so that's the only problem I have.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A powerhouse
on March 24, 2025
Posted by: Rawar34
[This review was collected as part of a promotion.] Upgrading from the S22 Ultra to the S25 Ultra feels like leveling up from elite to unstoppable. The S25 Ultra is a performance monster—apps open instantly, multitasking is buttery smooth, and gaming is flawless thanks to the next-gen processor and enhanced cooling.
Camera upgrades are a game-changer. While the S22 Ultra was impressive, the S25 Ultra captures more detail, handles low light like a pro, and delivers cleaner zoom with AI enhancements that make every shot gallery-worthy.
Battery life? Noticeably better. The S25 Ultra not only lasts longer but charges faster and manages power smarter, keeping up with even the busiest days.
The display is brighter, more vibrant, and more adaptive. It’s smoother, easier on the eyes, and looks incredible whether you're outdoors or watching HDR content.
Samsung’s software experience is sharper too—AI features, personalization, and smoother animations make the S25 Ultra feel like it's truly tailored to you.
In short: the S22 Ultra was a powerhouse, but the S25 Ultra is a refined beast with supercharged everything. You didn’t just upgrade—you stepped into the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on March 24, 2025
Posted by: Dustycoop22
[This review was collected as part of a promotion.] Whether you are in the market for a new phone or not I highly recommend buying the Samsung Galaxy s25 ultra, you will not be disappointed. "Seamless actions across apps" !!!
Value
5
Written by a customer while visiting Samsung US