Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Need S26U screen size bigger! Still happy w/ S25U
on March 26, 2025
Posted by: Kylieann
from Pennsylvania
Expertise:Expert
PLEASE MAKE THE S26 ULTRA WITH A BIGGER SCREEN! Upgrading from the S24 Ultra. I feel the S25 ultra looks smaller than my S25 Ultra but yet it's soposed to be bigger? I miss the square corners I think it made the phone look big, expensive, and classy! All I want is a bigger screen and a larger battery. Make a collapsible s pen or one that can shrink down and extend out to give more battery room. Other than that I love my s25 ultra, the display is beautiful. I feel the s24 ultra battery lasted longer although im still happy with my purchase as the phone is growing on me but im not too impressed. I kinda miss my 24U. But im gonna keep my 25U and wait for the 26U to trade this one in. Still giving 5 stars because I love Samsung, love what they make, & love what they do.. I was nervous about my trade in deal as I heard horror stories. But my s24 ultra trade in was mint condition and everything went successful so im very satisfied and will continue spending my money with samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
La perfección en un solo teléfono
on March 26, 2025
Posted by: Yosstop
[This review was collected as part of a promotion.] El audio camara y velocidad son asonbrosas el estilo cuadrado es muy bello
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Dissatisfied with camera
on March 26, 2025
Posted by: Doc Sammy
from Ohio
Expertise:Intermediate
Very, Very, very disappointed with the quality of pictures using this flagship phone. Ai is very good. Keep your old phone, wait for a better camera.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Doc Sammy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is to have a new device that is not meeting your expectations. We have provided links to resources to help you resolve this frustration with your camera at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on March 26, 2025
Posted by: Landon
[This review was collected as part of a promotion.] The ai feature on it is a amazing also. The seamless actions across apps, Now Brief, or Audio Eraser seamless actions across apps, Now Brief, or Audio Eraser. All are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on March 26, 2025
Posted by: Bertdaddy5
[This review was collected as part of a promotion.] The new S25 Ultra is in my opinion the absolute best new smart phone on the market. Everyday I learn or find new features that I didn't know about this device is the fastest, looks the best,display is incomparable to any other smart phone on the market tons of new features processing speed is ridiculous I game been A Samsung customer for over 15 years and this new S25 Ultra is simply amazing with all the new features Samsung is the king of smart phones no competition exist that comes close to Samsung smart phones !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 (The-Non-Plus) Ultra
on March 26, 2025
Posted by: Bulgacao
[This review was collected as part of a promotion.] The Samsung S25 Ultra aims for the apex, and largely delivers. Its camera system, as expected, is phenomenal, capturing detailed shots even in low light. "Audio Eraser" works surprisingly well, cleaning up background noise in video recordings (or even enhancing sounds you want, integrated AI is amazing!!!). The display is vibrant and smooth, enhancing the seamless actions across apps experience. Navigation is fluid, and the processing power handles demanding tasks without a hitch. "Now Brief" provides a quick, useful summary of key information, though its utility varies.
The integration with the AI is excellent, in fact I used it to write this review. The customization you can get on this phone is unbelievable: Samsung does it very well with the Good Lock app (please Samsung, bring back the "Black Hole" option in Edge Lighting +!!!). Battery life is solid, easily lasting a full day, although I would have preferred Samsung to implement the new technology. The color is stunning, Silverblue has some amazing shades. The only things i didn't like were the removal of the bluetooth functionality of the pen and the camera bezels: although they give the phone a more than appreciable look, they don't seem very solid. Also I would have liked them to be arranged differently, so as not to interfere with some mag safe accessories. While the price is premium, the S25 Ultra packs in a suite of advanced features and performance, making it a compelling choice for power users.
The integration with the AI is excellent, in fact I used it to write this review. The customization you can get on this phone is unbelievable: Samsung does it very well with the Good Lock app (please Samsung, bring back the "Black Hole" option in Edge Lighting +!!!). Battery life is solid, easily lasting a full day, although I would have preferred Samsung to implement the new technology. The color is stunning, Silverblue has some amazing shades. The only things i didn't like were the removal of the bluetooth functionality of the pen and the camera bezels: although they give the phone a more than appreciable look, they don't seem very solid. Also I would have liked them to be arranged differently, so as not to interfere with some mag safe accessories. While the price is premium, the S25 Ultra packs in a suite of advanced features and performance, making it a compelling choice for power users.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible Camera! Worst photos ever
on March 26, 2025
Posted by: JPKvictory
from Michigan
Expertise:Expert
I have been a lifelong Samsung customer, from Phones, TV's Appliances etc. This latest version of the Galaxy falls extremely short of everything I expect from Samsung. The Ai integration is horrible, the photos (which is the main reason I purchase a phone) are the worst, flip phones take better photos. Honestly they had the camera on point with the S24 Ultra, but as usual they chose to fix something that wasn't broke. This will unfortunately be my last Samsung purchase, as I can only expect the brand to go downhill form here. If you love taking photos and use your phone for most of this (especially because my job depends on quality photos) then steer clear of this latest line of phones!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2025
Hello JPKvictory, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We understand how valuable your phone is for both personal and professional needs. We would love to help you troubleshoot the frustration you mention with the camera. We have provided links to an article and a few troubleshooting guides to assist you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Narrow bottoms
on March 26, 2025
Posted by: SpeedyGonzalez
[This review was collected as part of a promotion.] Screen appears narrow and the bottom to clear open apps is too small; difficult to close open apps or clear screen. Also, the brightness option does not automatically adjust to the inside/outside ambient light.
Value
4
Written by a customer while visiting Samsung US