Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Amazing Performance and Camera Quality
on March 26, 2025
Posted by: Zirodan
[This review was collected as part of a promotion.] I’ve been using the Samsung S25 Ultra for a few weeks now and I’m very impressed. The performance is incredibly fast, and apps open instantly. The camera quality is outstanding – the photos are sharp and detailed, even in low light. I also love the “seamless actions across apps” feature, which helps me multitask easily.
The large screen is perfect for watching movies and playing games. I use my phone for work and school, and it handles everything without lag. The battery lasts all day even with heavy use. The new "Audio Eraser" feature works great during video calls and recordings.
Overall, this is the best phone I’ve ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Contacts
on March 26, 2025
Posted by: Chris
I merged my contacts and have no idea where they are
Also, I want to do a factory reset without losing my YouTube playlists can you help me?
Also, I want to do a factory reset without losing my YouTube playlists can you help me?
Response from Samsung USBy R&R Team, March 28, 2025
Hey there Chris, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important your contact and playlists are to you every day, and we would love to help you in any way we can to resolve this frustration. We have provided a link to the Samsung Support Team for your convenience. You can reach out to them through chat for one on one guidance through your resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
S Pen worthless
on March 26, 2025
Posted by: Jmgonz
from Dallas,TX
Expertise:Expert
I finally had to upgrade my galaxy S22 ultra because my signal strength was horrible. I was so excited to get the new S25 ultra the display is beautiful and the unlock face detection is nice. But I really really wish I had my S22 ultra back. The S pen is completely worthless to me now since I cannot use it to take photos on the camera or Snapchat. I was extremely disappointed when I found this out. That was really the only reason I went with another ultra. Wish I could return this garbage phone and get my S22 back. All that money spent on a product that doesn't do what my almost three year old phone could do no problem.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Jmgonz, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced features and appearance of your new device. We have provided a link to a great article to help you with the redesigned capabilities of the S Pen of your device. We have also shared a link to the full device manual that highlights hand gestures and voice commands you can use with the camera to capture those same photos and videos from a distance with ease. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best Galaxy edition ever🤩
on March 26, 2025
Posted by: 02091982
[This review was collected as part of a promotion.] Great display, cameras, and solid battery life. Very neat design with tge rounded edges....i love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone big improvement from my old one
on March 26, 2025
Posted by: Machine
[This review was collected as part of a promotion.] Alot of great features and still finding more highly recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My new phone
on March 26, 2025
Posted by: Infinitystratos
[This review was collected as part of a promotion.] From 4 years, I finally upgraded and I found it amazing that the new I just got feels lighter than before, but the micro SD card reader I need that back as well as the Bluetooth on the spen because I use all those features regarding what everyone says, but to me this upgrade feels great and refresh from my old outdated phone.
Value
4
Response from Samsung USBy R&R Team, March 27, 2025
Hey there Infinitystratos, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the enhanced speed and featuresof your new device. We have provided links to an article to help you with the redesigned features of the S Pen, and to the full device manual that will highlight the hand gestures and voice commands you can use with the camera specifically. We have lastly provided a link to the Samsung Support Team to help you with the ability to expand the storage capacity of your device through digital means. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent upgrade from S22 Ultra
on March 26, 2025
Posted by: Draval
[This review was collected as part of a promotion.] I wasn't sure if I was ready to upgrade but I am happy I did. The S25 Ultra packs more speed and has all the same great features plus more than the S22 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Truly Next-Gen Experience with the Galaxy S25 Ul
on March 26, 2025
Posted by: Magneto327
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is hands-down the most powerful and seamless phone I’ve used. The seamless actions across apps make multitasking effortless — I can go from editing a photo in Gallery to sharing it on Instagram or emailing it without any lag or interruptions.
I also love the new Now Brief feature. It gives me personalized updates right when I need them, whether it's news, weather, or reminders — super convenient and intelligent.
And let’s talk about the Audio Eraser — it's a game changer! I recorded a video at a loud event and was able to remove background noise to make my voice perfectly clear. That's studio-level processing, built right into the phone.
The S25 Ultra delivers in every way — camera, performance, design, and smart features. Highly recommended!
Value
5
Written by a customer while visiting Samsung US