Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Awesome Phone
on April 3, 2025
Posted by: AlexTheGreat
[This review was collected as part of a promotion.] Switching to Samsung has been a revelation! This phone isn't just a device, it's a powerhouse. The magic of effortlessly removing unwanted objects from photos is genuinely game-changing, and the AI-driven image enhancement consistently delivers stunning results. But the video recording's ability to isolate and eliminate background noise? That's pure brilliance, making every captured moment crystal clear. Coupled with my Galaxy Ring, Watch, and Buds FE, the entire ecosystem seamlessly integrates into my life. It's not just about the features; it's about the feeling of limitless possibility and effortless control. This Galaxy truly lives up to its name – the possibilities are endless, and I'm thrilled I made the leap.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Samsung phone has exceptional features
on April 3, 2025
Posted by: Reggaemon1
[This review was collected as part of a promotion.] This device has super audio and video qualities. I use my device mostly for making YouTube, TikTok and Instagram videos. Also, I love the AI assisted phone call feature too. It helps in translating calls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The beast is here
on April 3, 2025
Posted by: Momba621
[This review was collected as part of a promotion.] The best phone in market looks beautiful, feels beautiful and it's fast, I have been using Samsung for almost 20 years,but this phone is the best one the camera is unbelievable you can't compare to any other phone out there thank you Samsung I will definitely recommend it 👍 👍 👍
Value
5
Response from Samsung USBy R&R Team, April 3, 2025
Hey there Momba621, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the usage of your new phone. We have provided resources to help you fully explore the enhanced capabilities of your device, especially Galaxy AI, and answer any questions that may arise as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on April 3, 2025
Posted by: trdtaco808
[This review was collected as part of a promotion.] Samsung S25 Ultra is one of the best upgrades I did in a long time. Very easy to get use to new features and longer battery life. Excellent choice if your looking for a new android phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Service drops everywhere
on April 3, 2025
Posted by: Gristok
from Indiana
Expertise:Intermediate
Phone drops service constantly with att plan. Never has my s23 ultra have this many issues. Dissapointing the pen wont take pictures. Too frustrated to list them all.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hey there Gristok, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a device that is not consistently staying connected and causing frustration for a range of daily tasks. We have provided a link to a few troubleshooting guides to help you with the connection to your carrier. We have also provided a link to the Samsung Support Team if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The pen features are not useful on this phone.
on April 3, 2025
Posted by: Momak1965
[This review was collected as part of a promotion.] If the pen/stylus had the Bluetooth ability to take pictures from across the room like the note could would be awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yes♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥
on April 3, 2025
Posted by: Anonymous
Yes thank you. 📦👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Written by a customer while visiting Samsung US
Customer Rating
3
connect to bluetooth
on April 3, 2025
Posted by: redruby
[This review was collected as part of a promotion.] Doesn't stay connected to my hearing aids, other than that it's a good phone voice is clear and no dropped calls. I love all the features.
Value
3
Response from Samsung USBy R&R Team, April 3, 2025
Hi there RedRuby, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are overall pleased with your new device, and we would love nothing more than to help you troubleshoot the Bluetooth connection of your device. We have provided links to a few troubleshooting guides below for your convenience. We have also provided a link to the Samsung Support Team if this frustration continues. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US