Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(22,365 Reviews)
Open Ratings Snapshot
Rating breakdown 22,365 reviews
5 Stars
19,186
4 Stars
2,443
3 Stars
434
2 Stars
136
1 Star
166
86%of customers recommend this product. 
(
1,127 out of 1,309
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4 out of 5
4
phone with all capablity of premium
on December 31, 2025
Posted by: Anonymous
Verified Purchase:Yes
I love samsung products spcl there S series it always perfect only batter always seems less
Response from Samsung USBy R&R Team, February 24, 2026
Hello there Akshit pahuja, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are so happy to hear how much you love your S Series devices, and that the enhanced features of your new device are pleasing. The intelligent battery of your device should maximize automatically after adjusting to your consumption which can make it seem to have less battery life initally. If this is not your experience, we have provided links to a few troubleshooting guides to help you maximize the battery life of your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra 1tb
on January 1, 2026
Posted by: Paul
Expertise:Intermediate
Verified Purchase:Yes
Purchasing the Samsung S25 ultra(1tb) was quick and easy through the website.
The S25 ultra seems to be an awesome phone so far. I myself just need to learn more on what it can do(alot)when I have time to play around with it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi there Paul, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love to hear how much you have enjoyed the inital usage and exploration of your device. We have provided a link to the manual for your device to help you fully explore the available features on your device. We have also shared a link to the Samsung Support Team to offer assistance any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on January 1, 2026
Posted by: OnTheClockBeats
from Los Angeles, California
Expertise:Intermediate
Verified Purchase:Yes
One of the best phones I've purchased in a long time. It feels really sturdy and firm. I had the s22 before and the phone itself felt delicate .
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi OnTheClockBeats, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and finding to be one of the best you've had in a long time. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not what expected
on January 1, 2026
Posted by: Charlie
from Virginia Beach
Expertise:Intermediate
Verified Purchase:Yes
My advice, SAVE YOUR MONEY!! S25 Ultra is nothing more than a joke.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 2, 2026
Hello Charlie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know getting a new device can come with a bit of a learning curve, and cause frustration as you best align the device to your needs. We are always happy to assist our customers in resolving any frustration they are experiencing with their new device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team to assist you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Decent upgrade over my S24 Ultra
on January 1, 2026
Posted by: Kevin
from Port Richey, FL
Expertise:Expert
Verified Purchase:Yes
Lighter, faster, more storage (I bought the 1tb model), no more boxy corners. Overall a nice upgrade over my older S24 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are enjoying the lighter design and rounded corners, as well as the enhanced speed and storage capacity. We have provided a link to the full device manual to assist you with all of the enhanced capabilities including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on January 1, 2026
Posted by: Angaralı
Verified Purchase:Yes
I like my phone very much thak you samsung the best android phone
Response from Samsung USBy R&R Team, February 6, 2026
Hey there Angarali, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are happy with the usage of your device, and that this feels like the best phone you've had. We hope you'll reach out to us again in the future if you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
perfect android phone
on January 1, 2026
Posted by: Joanna H
from Detroit MI
Expertise:Intermediate
Verified Purchase:Yes
It was easy to switch all of my information and setting from S22 Ultra to S25 Ultra using the switch app. The phone is fast has many useful options.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hey Joanna H, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you have had such an easy experience with the inital setup and usage of your device, and that you are so pleased with all of the available options for usage. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Ultra Sofar
on January 1, 2026
Posted by: Anonymous
from Peoria,AZ
Expertise:Intermediate
Verified Purchase:Yes
The transition from the 22 ultra to the 25 ultra was smooth. I love the new phone and all the new features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hey there Billythemountain, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you found the transition from your old device to your new one to be smooth and easy, and that you are loving your new phone, and the exploration of the enhanced features. We have provided a link to the manual for your device as a great companion to your exploration. We have also shared a link to the Samsung Support Team to assist you if you ever have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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