Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
3
Great, if protected or functional abilities lost
on April 6, 2025
Posted by: Lefthanded
[This review was collected as part of a promotion.] AI button at right corner is a drag because accidental touches being lefthanded using right hand. Should be able to switch the human button.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Hello there Lefthanded,
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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Samsung Community
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S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
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S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 6, 2025
Posted by: Shop bratt
Bought galaxy S25ultra 1TB HAPPY TO MY SELF ALL THANKS TO SAMSUNG
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Shop bratt, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are absolutely thrilled to hear that you are so pleased with the inital usage of your phone. We have provided links to a few resources to help you further explore your new device including the features of Galaxy AI, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Truly amazing
on April 6, 2025
Posted by: BeachBum
[This review was collected as part of a promotion.] I love my s25 ultra. It's seamless actions across apps is flawless. The screen is truly amazing. You can customize your phone to make it truly yours. I was scared to come over to samsung. Once I started to explore my phone I found it to be very easy to play with it. Camera quality is amazing. Love taking pictures with my family or out by the beach.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there BeachBum, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are so pleased with the usage and capabilities of your device and finding it so great for a range of daily tasks. We have provided a link to the Samsung Support Team to offer one on one assistance with any questions that may come up as you continue using your Ssamsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5
GREAT...(est?).. PHONE?
on April 6, 2025
Posted by: Bolee369
[This review was collected as part of a promotion.] I have just gotten this phone. I have been so very excited about. The first thoughts and feelings are just as expected. Great job Samsung for not letting me down once again. SET UP IS SO EASY WITH SAMSUNG SWITCH? IF THERE ARE ANY OTHER phones that have this many USEFUL features I would like to see them.There's no app or feature I need thet it doesn't have.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Bolee369, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the inital ease of setup and data transfer with your device. We have provided a link to the full device manual to help you discover the full capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
So sleek. Huge upgrade in design and functions
on April 6, 2025
Posted by: Gardengnome
[This review was collected as part of a promotion.] I was hesitant to upgrade from my S22 Ultra...even though it was a few generations old, I just didn't see any clear advantages in getting the newest model until I held it in my hand and instantly felt them: a much flatter design, seemingly nicer glass, and overall feel. The most exciting part for me is the new 50MP ultrawide, which enables taking super-detailed macro pictures with ease, something that was limited with the 13MP S22 and missed from the dedicated macro lens on the Note I had before.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Gardengnome, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the upgrade to your device from your previous phone. We are so happy to hear that you are so pleased with the enhanced camera features for your detailed macro photos. We have provided a linkt o the full device manual to help you integrate additional features of Galaxy AI and photo editing in to your usage. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
The greatest phone samsung ever did
on April 6, 2025
Posted by: Love2lol
[This review was collected as part of a promotion.] I had the samsung S23 ultra then I traded it to the new s25 ultra. I must say that the overall performace got better. The new non-reflective screen really makes the experience smooth and easy. I would also mention the new processor samsung added to this phone is a monster even though people complained that there is other android phones who used it and it was a big fail. Samsung thought about everything in terms of heating, storage, ram and graphics to pair with that processor which turned out perfect.
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi there Love2lol, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the upgraded features of the display and capabilities of your new device. We hope you have had the opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This ultra is fast, smooth and versatile.
on April 6, 2025
Posted by: Seriously4sam
[This review was collected as part of a promotion.] Faster than the s22 I used to have. Working in customer service, sometimes my work computer gets busy i can just open this s25 ultra and get the job done!
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Seriously4sam, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We absolutely love hearing that you are so pleased with the speed and usage of your device. We have provided links to resources to help you further explore the features of your device including Galaxy AI, and to answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra best samsung smartphone ever!
on April 6, 2025
Posted by: Jjealim
[This review was collected as part of a promotion.] I've been using Samsung since Galaxy S7 edge, but now Samsung really change my mind! Just got my hands on the s25 ultra, and wow, this thing is a beast! The camera is insane, and the screen is so vibrant. Battery life is surprisingly good, even with heavy use. It's super fast and smooth, no lag at all. Definitely the best phone I've ever owned!
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Jjealim, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are overjoyed to hear how pleased you are with the usage of your device, and finding it to be the best phone you've ever owned. We have provided a link to the full device manual to help you fully discover the capabilities of your device and align the settings to your preferences. We have also provided a link to the Samsung Support Team to answer any questions that may come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US