Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,228 Reviews)
Open Ratings Snapshot
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
2 out of 5
2
Not that great.
on April 9, 2025
Posted by: I heart samsung
Expertise:Intermediate
Not excited, the phone is buggy. My s20 ultra was more reliable. I have the same service provider but consistently don't have service.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 9, 2025
Hi there I heart samsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the reliable connection of your device to your carrier is to you for every day usage. We have provided a link to a troubleshooting guide to assist you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Its okay S20 was the best and maybe S22 2nd best
on April 8, 2025
Posted by: ABRivera
i bought this at launch. its alr i feel like with each new model it loses some features that were great on the model beforehand.
Response from Samsung USBy R&R Team, April 9, 2025
Hello ABRivera, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We know how important your device, and specific features are to you every day, and we are always happy to assist our customers. Without knowing what features you feel have been removed or changed, we have provided links to the full device manual and the Samsung Support Team. These resources will help you best align the settings to your preferences and answer any questions you may have as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor transfer decent phone
on April 8, 2025
Posted by: 25yrsSamsung
Expertise:Intermediate
The transfer process was terrible. I lost over 1800 contacts and many more call logs/text messages. As a sales professional, this is devastating to say the least. It will cost me a lot of income and I may seriously consider making another brand my next phone. This occurred even after backing up to my Samsung account and reloading after the initial transfer failed. I tried wired, wireless, and after both, having to reset the new phone completely. It transfered what remained on my old phone. Unfortunately the backup from Samsung was not complete and I realized that the RCS do not auto transfer or properly transfer at all. So, you need to convert to Samsung messages before you attempt and expect to lose massive amounts in the process. Samsung needs to provide a fix, better instructions, and a more protective format process while transferring. The phone itself was not better than the S24 in my opinion. Feels like they are introducing things to be more IOS user friendly and less Android user friendly. The shining star is the camera and AI photo editing. I have yet to find a phone user on any brand that competes.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 9, 2025
Hi there 25yrsSamsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your data is to you for both professional and personal uses. We have provided a link below to the full device manual tohelp you with the settings, and also to the Samsung Support Team to assist you further if you are still experiencing frustrations with missing data. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone, terrible S Pen
on April 8, 2025
Posted by: OldNoteMan
Expertise:Expert
Battery life is exceptional. Phone is really fast... but the S Pen took major steps backwards. Not only did they take away functionality, but the tracking and tip is cheaper and not as precise as past models. I take notes everyday and am very disappointed
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 9, 2025
Hi there OldNoteMan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the battery life and speed of your device. We understand how important the functionality of the S Pen is to you every day, and we would love to help you integrate the redesigned features into your usage, and troubleshoot any frustrations. We have provided a link to an article to help you with these features, and also to the Samsung Support Team to help offer additional assistance if necessary. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone
on April 7, 2025
Posted by: Ayleen
from Austin
Expertise:Expert
This phone is awesome but the battery is insufficient for a daily use
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there Ayleen, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are pleased with the features and usage of your new phone. We would love to help you maximize the battery life of your device, and experience the all day usage you desire. We have provided links to a few troubleshooting guides to help you with this experience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great and seamless
on April 7, 2025
Posted by: KalKat
[This review was collected as part of a promotion.] The camera, set up and new AI features are amazing! Definitely the best galaxy to date. The Now Brief and audio eraser are incredible features.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there KalKat, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love that you are so pleased with the enhanced camera features, Galaxy AI features, and additional usages of your new phone. Please, don't hesitate to reach out to us again any time in the future with questions or if you would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great phone
on April 6, 2025
Posted by: Brat202002
[This review was collected as part of a promotion.] Now Brief needs to go away. I don't like it and cannot make it go away.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 7, 2025
Howdy Brat202002,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra

Samsung Support
smsng.us/Samsung-Support
Warranty Info
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Facebook Messenger
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Samsung Community
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S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Ultimate Smartphone Experience!**
on April 6, 2025
Posted by: Amosamsung
[This review was collected as part of a promotion.] The **Samsung Galaxy S25 Ultra** has blown me away from day one. Its sleek design and stunning **6.8" Dynamic AMOLED 2X display** (120Hz) deliver vibrant colors and deep blacks, even in bright sunlight.
**🚀 Blazing Fast Performance:**
Powered by the **Exynos 2400/Snapdragon 8 Gen 4** (region-dependent) and **12/16GB RAM**, this phone handles everything effortlessly. Multitasking, heavy gaming, or productivity apps—**zero lag**. It’s so smooth that other phones feel outdated.
**📸 Mind-Blowing Camera:**
The **200MP sensor + advanced optics** is a game-changer. Crisp details even at **10x optical zoom**, and Night Mode captures stunning low-light shots. The **AI-powered system** auto-adjusts colors for pro-level results—even **40MP selfies** look flawless.
**🔋 All-Day (and Beyond) Battery:**
The **5,500mAh battery** survives heavy use, and **65W fast charging** refuels in minutes.
**💡 Extras That Shine:**
- Built-in **S Pen** (perfect for notes/art).
- **IP68** water/dust resistance.
- Immersive **stereo speakers**.
**Verdict:** If you want **peak performance, photography, and premium design**, the **S25 Ultra** is unmatched. Samsung outdid itself!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 10, 2025
Hey Amosamsung, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the design, features, and usageo f your new device. We are loving the range of tasks you are able to do with easeon your device including your gaming, multi-tasking, and photography. We have provided a link to the Samsung Support Team to help you if any questions arise as you continue using any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
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