Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Galaxy Ai
on April 14, 2025
Posted by: Anonymous
from Eldoret, Kenya.
Seamlessly powerful daily life tool that makes me off the grid against other android phones user.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Allan Guya, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the features and powerhouse capabilities of your device. We have provided a link to the Samsung Support Team for your convenience to answer any questions that may come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
No bluepoint Stylus Pen!
on April 14, 2025
Posted by: flashno1
I just bought the S25 Ultra and I just found out they removed the Bluepoint Stylus Pen! I am very disappointed. I wonder if I can trade it in for the s24 Ultra which has that pen?
Response from Samsung USBy R&R Team, April 14, 2025
Hi Flashno1, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the usage of your device is to you, and wanting specific features available. We have provided a link to an article to help you discover the redesigned features of the S Pen of your device, and integrate these featuresin to your usage. We have also provided a link to the full device manual to assist you with the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to help offer additional assistance and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
The overall of phone ok but older models don't dif
on April 13, 2025
Posted by: SKEETER
[This review was collected as part of a promotion.] Enjoy software and hardware but phone design never changes. Hardware changes what different model phones can do. With the specs that the s25 ultra phone has, finger print reader should be faster then my Motorola razr. The camera takes greatclose to mid distance pics but work the massive pixels the distance pics aren't good at all so useless of trying to take.
Value
4
Response from Samsung USBy R&R Team, April 15, 2025
Hey Skeeter, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love to help you troubleshoot the frustrations you mention experiencing to help you fully love your device every day. We have provided links below to help you with the camera features and fingerprint reader. We have also provided a link to the Samsung Support Team to help offer additional assistance if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Just Good
on April 12, 2025
Posted by: jos2929
from New York
Expertise:Expert
I've been having some issues with the phone, sometimes it just freezes and restarts by itself also some occasional stutters.
Also the phone has an annoying rattling noise coming from the SPen every time the phone vibrates which is unacceptable for what the device costs.
Definitely not worth the update if you have an S24 Ultra.
Also the phone has an annoying rattling noise coming from the SPen every time the phone vibrates which is unacceptable for what the device costs.
Definitely not worth the update if you have an S24 Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, April 14, 2025
Hey Jos2929, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing with their device. We have provided a linkt o an article to help you with the freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to offer assistance with the security of the S Pen, and the freezing, if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
best device in the world anyone could ever have!
on April 10, 2025
Posted by: Sassyzservicez
from Portland Oregon
Expertise:Expert
I got this phone literally about 1 week ago, and it's amazing, truly amazing. There's so so much you can do with this phone. It's like having a computer in your hand at your fingertips at all times as well as any other device you've ever needed before. It's the most amazing device I've ever ever experienced and hands down the best phone I've ever had. Ever I give this 5 stars over and over again!! Thank you Samsung Galaxy S25 Ultra 256gig I love u sooo much !!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 16, 2025
Hi Sassyzservicez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this phone to be so truly amazing every day for a range of tasks. We love that you are finding such a range of uses and that it feels like a computer you can carry in your pocket. Please, reach out to us again in the future if you have questions, or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
great camera
on April 10, 2025
Posted by: surpris
great price on the most part a lil to high for me bzlut worth it
Response from Samsung USBy R&R Team, April 17, 2025
Hi Surpris, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with your device, and see value in the capabilities. We have provided links to a few resources to help you fully discover the capabilities of your device including the features of Galaxy AI, and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I like the phone
on April 10, 2025
Posted by: Skip2334yt
from Franklinville, North Carolina
Expertise:Expert
The greatest mobile device by Samsung in 2025 by skip2334
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hey there Skip2334yt, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to be so excellent, and the best device of the year. We have provided a link to the full devicemanual to help you further discover the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great 👍 everything
on April 9, 2025
Posted by: Cam loves the phone
from CONNECTICUT
Expertise:Expert
I absolutely love this phone 📱 Awesome 👌 $!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 16, 2025
Hi there Cam loves the phone, we appreciate you taking time out of your busy day to provide your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so in love with your new phone, and find it so awesome. We hope you'll reach out to us again any time in the future with additional feedback or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US