Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
3
Meh
on April 15, 2025
Posted by: Tony
Phone is fine, camera is great. Color palettes are weirdly Easter pastels, CAN NOT set custom notification tones, all presets are obnoxious.
Response from Samsung USBy R&R Team, April 15, 2025
Hey Tony, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the camera and features of your device. We have provided a link to the full device manual to assist you with the customization and display settings of your device. We have also shared a linkt o the Samsung Support Team if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on April 15, 2025
Posted by: Awaiskhan
The world best cellphone ever.With most advance feature.
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Awaiskhan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new device, and finding it so superior in overall functionality. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on April 15, 2025
Posted by: Pat M
from Eastern Shore of Maryland
I love the larger screen but I'm still learning to use it. Very nice features.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, April 15, 2025
Hi Pat M, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are enjoying the large dislay size. We have provided a link to the full device manual below to help you with your exploration of the full capabilities. We have also shared a link to the Samsung Support Team to help answer any questions that may come up as you continue using your new device, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Memory card back
on April 14, 2025
Posted by: Kool Joe
from Boston
Expertise:Expert
The perfect but no memory card I like it but the only problem I have it's no memory card
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 15, 2025
Hey Kool Joe, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new phone as a whole. We understand that the storage of your device may be insufficient for your usage, and you can absolutely expand the capacity of your device with digital cloud based expansion. This has the added benefit of being able to access your media across your ecosystem of connected Samsung products. We have provided a link to the Samsung Support Team if you have questions about the setup and usage of this feature. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on April 14, 2025
Posted by: Javie
from San Antonio Tx
Expertise:Intermediate
I'm happy I bought it it has great features great camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hey Javie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the usage and camera of your new phone. We hope you have had the opportunity to explore the new features of Galaxy AI, and we have provided a link to the full device manual to assist you at your convenience. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
My opinion
on April 14, 2025
Posted by: That girl Tiffy
from Colorado Springs
Expertise:Beginner
I got the phone in February I like it upgraded from the plus. I love the color I got
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there That girl Tiffy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the usage of your new device, and finding the upgrade from the plus to the ultra to be so pleasant for your usage. Please, reach out to us any time in the future with questions or additional feedback about any of your Samsung products. ew appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 14, 2025
Posted by: Bruce
from Broadway va
Great phone works Great I am happy with my phone thanks
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hey Bruce, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new phone. We have provided a link to the full device manual to help you fully discover the features and capabilities of your device, and integrate the features of Galaxy AI in to your usage. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
All good.
on April 14, 2025
Posted by: George
Great phone.and easy to use.hurry in and get yours.
Response from Samsung USBy R&R Team, April 15, 2025
Hi George, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the usage of your new device. We have provided a link to the full device manual to help you further explore the capabilities of your device, especially the features of Galaxy AI. We have also provided a link to the Samsung Support Team to assist you with any questions that may come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US