Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Great product
on May 2, 2025
Posted by: Hambone
Great product should have gotten it long time ago
Response from Samsung USBy R&R Team, May 6, 2025
Hey Hambone, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new phone, and how excited you are to continue the exploration of the amazing features and capabilities. We hope you'll reach out to us again if you ever have questions, and we have provided a link to the Samsung Support Team for your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on May 2, 2025
Posted by: Hambone
from Texarkana tx
Expertise:Beginner
I'm so relieved that there's still some also people that help me with this excellent product
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 7, 2025
Hey Hambone, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital usage of your new device, and finding help from resources to help you with the phone. We have provided a link to your full device manual as well to help you peruse the full capabilities and integrate additional features in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Product for my kids
on May 1, 2025
Posted by: Unique Euphoria
Bought it for my family kids enjoy playing games on it.
Response from Samsung USBy R&R Team, May 6, 2025
Hi Unique Euphoria, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this phone hasb een such a value for your family, and that your kids enjoy using the device for their gaming. Please, reach out to us again any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
A downgrade from previous generations
on May 1, 2025
Posted by: KonnieKay
from Tucson, AZ
Expertise:Intermediate
I went into the flagship ultra line because the S25 Ultra Carried with it incredible specs compared to the plus and standard lineup's.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, May 1, 2025
Hey KonnieKay, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations in terms of features and functionality. We would love to help you resolve these frustrations and help you love your device as much as possible. We have provided links to troubleshooting guides to help you with the audio volume, S Pen features, and camera features. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can also use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer assistance with the stability you mention and any additional matters that are causing frustration. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding
on April 30, 2025
Posted by: Watchguy44
Outstanding upgrade from the S23 Ultra! Love it✨️✨️✨️✨️✨️ Although not having the Bluetooth Stylus is a little downgrading, but it still doesn't matter.
Response from Samsung USBy R&R Team, May 1, 2025
Hey Watchguy44, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage of your new phone. We have provided alink to an article to help you with the redesigned S Pen features, and how you can integrate them in to your usage. We have also provided links to the full device manual and the Samsung Support Team to help you with additional features, and answer any questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The Leap from S24 to S25 Ultra
on April 30, 2025
Posted by: Samsung Guy
from Natchitoches LA
Expertise:Intermediate
I've had my S25 Ultra 512 GB for 3 months now.I am coming from a S24 Ultra so the biggest thing was wondering about the Bluetooth taken away from the pen. Honestly it was for bragging rights in my opinion but I guess since then I have matured in seeing the S25 Uktra as my daily driver.Since the battery life is better because of the new chip the fact that the battery is the same 5000 amps I guess makes it last longer.still kind of wanted nothing to be taken from the S24 Ultra it's still has a special place in my heart.
Truly Satisfied Samsung Guy
Truly Satisfied Samsung Guy
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Samsung Guy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage and features of your new device. We have provided a link to an article to help you with the redesigned features of the S Pen and help you integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 30, 2025
Posted by: Luv2Shop
I bought this a month, ago and I am so happy I did
No, I would not recommend this to a friend.
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Luv2Shop, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your new phone, and finding so many features you are happy with every day. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery
on April 29, 2025
Posted by: Questioning
Expertise:Intermediate
I've never seen new products have such a poor battery life. From the first full charge the brand new phone and watch don't stay charged as long as my 5-year old phone and watch which is absolutely wild and has made me reconsider if this was a good choice and if I will continue buying these products. Even barely using my phone, it dies so quickly, I'm now a two phone person so that I can use my old phone when I need to and the new one is just there if I get a text or call, I'm excited to use it on vacation for photos but I'm worried it won't last long once I start taking pictures, god forbid i need it for navigating. Pretty frustrating. It's too bad I can't use my old watch to track the health apps because it's battery is better too even though it's old.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Questioning, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the lasting battery life of your device is to you every day, and we would love nothing more than to help you troubleshoot this experience. While thebattery life should enhance automatically once the battery has the opportunity to adjust to your specific usage habits. However, if this isn't the case, we have provided links to a few articles below for your convenience. We have also provided a link to the Samsung SUpport Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US