Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,237 Reviews)
Rating breakdown 27,237 reviews
5 Stars
23,347
4 Stars
3,021
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
2
Moisture sensor defect
on June 2, 2025
Posted by: Juanca
[This review was collected as part of a promotion.] In almost 80% of the times my phone's die, a moisture warning comes out. Blocking my charging port and it doesn't let me charge the phone back for a long period of time... The only solution that I found was using the wireless charging to bring him back alive and switching to wired charge when it reaches 2%.
In emergency situations have make me going thru really rough experiences
In emergency situations have make me going thru really rough experiences
Value
2
Response from Samsung USBy R&R Team, June 3, 2025
Hey Juanca, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team and your warranty information to assist you in addressing and resolving this matter directly. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Fast and Efficient
on June 2, 2025
Posted by: Emeraldjen
[This review was collected as part of a promotion.] I love it have Galaxy AI, I like how it can ask any questions and it answering quickly. I like the camera quality the pictures are emaculat. I enjoy the processing of this device it is fast and easy. I haven't used the stylus much but don't have any issues with it. The pictures are clear and getting to my sources have been easy. Only thing I would say is ibwish it was a tad bigger other than that I love this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An all-round Smartphone
on June 2, 2025
Posted by: Kubaj88
[This review was collected as part of a promotion.] I upgraded from a Note 20 ultra to this S25 ultra and the difference is surely clear.
From the handling to the performance speed. It started with the touch in my palm to the anti-glare screen, screen display and all the AI assist features. Magic eraser is my favorite though. I even got a compliment about the phone's display from a bank executive when I was at the bank.
From the handling to the performance speed. It started with the touch in my palm to the anti-glare screen, screen display and all the AI assist features. Magic eraser is my favorite though. I even got a compliment about the phone's display from a bank executive when I was at the bank.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 2, 2025
Posted by: MrD00pyTub
[This review was collected as part of a promotion.] I use my s25 ultra to watch videos and make calls and for what its worth its a great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
MASSIVE SPEED IMPROVEMENT!
on June 2, 2025
Posted by: Mosaic
[This review was collected as part of a promotion.] The speed at which the S25 opens and closes apps in addition to tasks within them is absolutely incredible! I'm coming from a 22 Ultra and it feels like a huge upgrade. I also use the AI tools in the Gallery app everyday! I've removed so many items from friends photos they've requested of me. The tools and speed at which they run is lightning speed. I love the new 25 Ultra!! Oh, and the speakers sound incredible! How do they pack so much bass and volume in such a tiny space?!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate King of phones for multitasking
on June 2, 2025
Posted by: BiboyC
[This review was collected as part of a promotion.] I work with different people and companies. There is no other phone that can beat the S25 Ultra when it comes to multitasking, reviewing/sending documents and sending/receiving files. S-Pen is absolutely a great help. The best part is with Galaxy AI and translation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A full Super phone
on June 2, 2025
Posted by: TAATsamsung
[This review was collected as part of a promotion.] The AI program is very good, easy to use. It integrates into the phone quite well. I have always been a fan of Samsung phones. My first Samsung was a U600.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has some good features and lost ones
on June 2, 2025
Posted by: DCarver67
[This review was collected as part of a promotion.] I like my phone and it does have some great features but it bothers me that I actually lost features by upgrading, if I would have known what I do now or have been able to actually have one in hand to try out I would have went with a different phone. I wanted the S24 Ultra but after I made the purchase Samsung cancelled it and I have no idea why.
Value
3
Response from Samsung USBy R&R Team, June 9, 2025
Hi there DCarver67, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you, and wanting specific functionality with your phone. Without knowing what features youf eel have been lost or changed, we have provided a link to the Samsung Support Team. These experts can offer one on one assistance and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US