Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,273 Reviews)
Rating breakdown 27,273 reviews
5 Stars
23,377
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
2
The battery is too bad.
on June 25, 2025
Posted by: Wass25
[This review was collected as part of a promotion.] Battery is bad and it keeps heating. Don't buy it please. Wait for a new one
Value
2
Response from Samsung USBy R&R Team, June 26, 2025
Hello there Wass25, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important an uninterrupted usage of your device is to you every day, and we would love to help you have the best experience possible with your device. We have provided a link to an article to help you with the temperature of your device. We have also provided a link to the Samsung Support Team and warranty information to assist further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
A nice upgrade.
on June 25, 2025
Posted by: MattC04
[This review was collected as part of a promotion.] I had the Galaxy S22 Ultra for the last 3 years and it was an okay phone. I recently upgraded to the S25 Ultra and I gotta say the jump in quality is really nice.
The new Galaxy Ai is pretty neat. It's called Gemini now which is cool. I've been using it more and more. On my old phone I found myself using chat gpt or Snapchat AI all the time but Gemini provides much more thorough answers and actually understands the question I'm asking a little better. Also the biggest thing is that it can interact with other apps which is something I've been waiting for a long time to be a thing.
As far as quality of the phone itself, the Ultra is about the same size as the S22 Ultra but the Ultra HD screen resolution is awesome. It feels high quality overall. The camera also has a ton of new features and is just really high quality. You can now use AI tools to edit and correct photos after taking them as well which is pretty great.
Overall I'm pretty happy with my upgrade so far. I've only had it a week now but I keep discovering new features and settings to customize my phone. Ive always bought the flagship phones from samsung but this is probably the best I've felt about a flagship upgrade in a long time. Highly recommend 👍
The new Galaxy Ai is pretty neat. It's called Gemini now which is cool. I've been using it more and more. On my old phone I found myself using chat gpt or Snapchat AI all the time but Gemini provides much more thorough answers and actually understands the question I'm asking a little better. Also the biggest thing is that it can interact with other apps which is something I've been waiting for a long time to be a thing.
As far as quality of the phone itself, the Ultra is about the same size as the S22 Ultra but the Ultra HD screen resolution is awesome. It feels high quality overall. The camera also has a ton of new features and is just really high quality. You can now use AI tools to edit and correct photos after taking them as well which is pretty great.
Overall I'm pretty happy with my upgrade so far. I've only had it a week now but I keep discovering new features and settings to customize my phone. Ive always bought the flagship phones from samsung but this is probably the best I've felt about a flagship upgrade in a long time. Highly recommend 👍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 25, 2025
Posted by: Aimesspainz
[This review was collected as part of a promotion.] The Galaxy AI is actually helpful. I use this phone for normal daily usage but it can help out with work. When I need to scan a document or take a photo, the device has so many tools to help. The S Pen which I thought would be useless, it's actually helpful. I can't stress enough how amazing the camera is especially with the ultra zoom and telephoto lens. I used to do photography for fun but with this phone it allows me to mess around and experiment a lot more. Definitely would recommend this phone for for its camera and sturdiness.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Switched over from iOS and will never go back.
on June 25, 2025
Posted by: UltraRay
[This review was collected as part of a promotion.] I am a very heavy user of my mobile device and needed a phone that could keep up with me and my needs. The ability to customize my phone, download a wide variety of apps based on the play store or the Samsung store. The camera is amazing with a zoom that are practically binoculars. The Galaxy AI photo editing is a breeze and you can even edit out unwanted people from your photos. It really is an amazing device and I have practically changed over to the entire Samsung ecosystem.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung spaceship
on June 25, 2025
Posted by: Holmes
[This review was collected as part of a promotion.] Love my Samsung phone 📲 ultra these rocket data and sound spectacular
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on June 25, 2025
Posted by: S25dude
[This review was collected as part of a promotion.] Galaxy AI has several amazing features. Above all, the design of the phone is very attractive and beautiful. The AI is a great and very helpful feature, especially when it comes to edit pictures, text and audio. The camera quality is high and has good and warm colours. One intetesting feature is the zoom when you record video. This features makes it look like a cinematic effect. It's great. Ram is a great feature too, allowing you to use heavy apps or games. The last, but not the least, is the super-fast charging option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Massive upgrade over the s24
on June 25, 2025
Posted by: Tyler3327
[This review was collected as part of a promotion.] Love the ai features added the best being cutting someone from a photo looks so much better this generation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Th8s product is a smooth operator is user friendly
on June 25, 2025
Posted by: Lovetosell
[This review was collected as part of a promotion.] I use my tracking device that happens to act as a phone for streaming, photos, selling things , Galaxy AI as an Assistant, for work purposes and business applications as well.
Value
5
Written by a customer while visiting Samsung US