Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,083 Reviews)
Rating breakdown 27,083 reviews
5 Stars
23,261
4 Stars
3,002
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4
Great phone just needs a few things in my opinion
on July 7, 2025
Posted by: Balvaro58
[This review was collected as part of a promotion.] This is the first time ive bought a phone that can be considered a luxury phone (least that what I consider this phone) and to be honest I love this phone, its fast, very responsive, and just feels and looks great in the hand. Im coming from using the a15 so its a major jump for me. The AI feature is nice and I use it regularly, though I do find there are times where it doesn't respond, but thats a given even with Iphones that ive seen. Now of course like I said, its a great phone but is missing somethings to make it the best in my opinion, now these are are just things from a person whose phones always had these but still I feel like it'd help. In my opinion, it'd just make sense to still have an SD card slot, since I came from phones that had them it was frustrating that a lot of my photos and songs weren't able to be transferred over during the switching process. I know they removed it since apparently not many people use it but still would be handy. The other which I know everyone's complained about is the Bluetooth features of the s pen that previous models had, no need to explain further, and finally, though its a luxury phone I feel like they could have kept a headphone jack, this phone has the space for it and im personally a bigger fan of wired headphones, for a few reasons. Other than those thing that are more just personal preference the phone is almost entirely worth every penny. Mainly the pen features, and expandable storage would help it even more. 9.5/10.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Big screen Big power Great Camera
on July 7, 2025
Posted by: Sorob8
[This review was collected as part of a promotion.] It's a good powerful device but got hanged number.
Galaxy AI is useful feature for drafting emails and messages!
Galaxy AI is useful feature for drafting emails and messages!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Freaking Awesome!
on July 7, 2025
Posted by: GodlyxJ
[This review was collected as part of a promotion.] I upgraded my s24 ultra to 25ultra and there is many differences. Feels better when holding. Battery last super long. I really really love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone cameras
on July 7, 2025
Posted by: Carlos1
[This review was collected as part of a promotion.] I like all the features, especially the S pen i like the galaxy ai for writing and how it changes photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new feature
on July 7, 2025
Posted by: Vmliltoy123
[This review was collected as part of a promotion.] Love the camera and the great pictures it takes. The AI is great
Value
5
Written by a customer while visiting Samsung US
Posted by: Dwebbslc
from Salt Lake City, UT
Expertise:Intermediate
Verified Purchase:Yes
As always, this phone is awesome! I'm always impressed with the camera of the ultra version.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A good upgrade feom the s22 ultra
on July 7, 2025
Posted by: Cbanks851
[This review was collected as part of a promotion.] The new galaxy Ai is perfect on this, the software/ ram runs very smooth
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The features are great BUT
on July 7, 2025
Posted by: GalaxyUser23
[This review was collected as part of a promotion.] The new AI is something that is nice, but soon you will have to pay for it. The past few models took away room for memory, as is why you will have to pay for memory as well. My Note 20 ultra is still better than the 25, except for battery life. I do give it to Samsung for building a good phone, but the prices is bad. Especially when they keep taking away item's from phone
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hey there Galaxyuser23, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand wanting specific features available with your device, and the disappointment that can come when those features are changed. The removal of the tray used for the micro SD card is an effort to enhance both durability and water resistance of your device. We have provided a link to the full device manual to help you align the redesigned features in to your usage. We have also shared a link to the Samsung Support Team if you have questions about your device. Lastly, please don’t hesitate to reach out to us again in the future with any additional feedback about your device, and features you would like to see in the future. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US