Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
24,156
4 Stars
3,131
3 Stars
540
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
3
It's not Samsungs best
on August 11, 2025
Posted by: PJTXokay
[This review was collected as part of a promotion.] I don't like it much. I wish I had kept my note. The phone has a great camera. It has a lot of glitches in speed, sensitivity and AI features activating on it's own. It also has trouble with Bluetooth. It's nice to look at and has all the features and more.
Value
3
Response from Samsung USBy R&R Team, August 12, 2025
Hi there PJTXokay, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We would love to help you resolve your frustrations, and have the best possible experience with your device. We have provided links to articles to help you with the Bluetooth connection, speed, and additional features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Had better
on August 11, 2025
Posted by: Kligrapp
[This review was collected as part of a promotion.] To be honest connectivity sucks the mobile data constantly crashes files randomly delete themselves and it's constantly changing system settings not to mention the recent security update absolutely is trash
Value
3
Response from Samsung USBy R&R Team, August 12, 2025
Hey Kligrapp, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand how important your device is to you, and needing specific functionality with your device. We have provided links to resources to help you troubleshoot the connection of your device to your carrier. We have also provided a link to the Samsung Support Team to offer additional assistance with the changing settings, and any additional frustrations you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S 25 Ultra
on August 11, 2025
Posted by: jrw2001
[This review was collected as part of a promotion.] Good phone works well! Love it everything about it is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features and amazing quality!
on August 11, 2025
Posted by: Tata123
[This review was collected as part of a promotion.] The Galaxy S25 Ultra packs serious power into a premium and stylish body. The display is stunning, photos and zoom shots look insanely good and it handles heavy multitasking without breaking a sweat. Battery life is strong, and the new AI tools make daily use smoother.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better camera and features than my S10 note+
on August 11, 2025
Posted by: Dani66
[This review was collected as part of a promotion.] I like a lot of things about the s25 Ultra but honestly wish they hadn't gotten rid of the micro Sim storage, loved that about my s10+
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone with Great Features
on August 11, 2025
Posted by: Blackguard
[This review was collected as part of a promotion.] This is a really big step up from the S21 Ultra! I've only had it a few days and haven't used the Galaxy AI much yet but what I have experienced, I liked.
The flat screen is absolutely awesome. I hated the edges on the old S21 Ultra. The S25 Ultra screen is bright and vibrant. Very responsive to touch. I don't mind the larger screen since my hands are large enough to use it one handed for the most part.
The CPU speed is fantastic. Game graphics are smooth and free flowing. Apps just pop right up immediately.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mariana
from Florida
Expertise:Intermediate
Verified Purchase:Yes
LOVING IT SOOO FAR! UPDATED FOR THE CAMERA! USE IT FOR CONCERTS.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love how it works, nice camera, better battery.
on August 11, 2025
Posted by: Cybor66
[This review was collected as part of a promotion.] I got my phone with a lot more memory so I can take lots of pics and video, shooting video and pictures in the dark it is very nice, tha way the lenses absorb light makes it incredible.
The way AI works with translation is amazing and with other functions too, making the newer model vary convenient and fun to use, this new battery is way better giving more use time in between charging periods.
The way AI works with translation is amazing and with other functions too, making the newer model vary convenient and fun to use, this new battery is way better giving more use time in between charging periods.
Value
5
Written by a customer while visiting Samsung US