Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(23,799 Reviews)
Rating breakdown 23,799 reviews
5 Stars
20,421
4 Stars
2,614
3 Stars
450
2 Stars
143
1 Star
171
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4
The best cell phone for AI office and games
on August 3, 2025
Posted by: AlejoLothBrock
[This review was collected as part of a promotion.] I have been relatively short on time with my new Samsung Galaxy S25 Ultra and the truth is not disappointing; it is good; it is robust and has a clean operating system; the color jade green is beautiful although now that I see it well I would have chosen black; I play very fluid when I need it; the screen is very good both for watching series and for everyday use.
Galaxy Ai / Ai Features / The best Ai Phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything You Need!
on August 3, 2025
Posted by: Berenise
[This review was collected as part of a promotion.] This phone has everything I need. From personal to work features to being an easy use for my littles. They love to doodle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone
on August 3, 2025
Posted by: Poohgirl
[This review was collected as part of a promotion.] I use my phone to watch and play games and listen to music. I use The Ai too. I would like the option of taking off the "OK" option when you unlock your phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's an ok device.
on August 3, 2025
Posted by: vzwakenberg
[This review was collected as part of a promotion.] Was dealing with this constantly freezing closing and reopening.
Value
3
Response from Samsung USBy R&R Team, August 4, 2025
Hi there Vzwakenberg, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended. We have provided a link to a troubleshooting guide to help you resolve the freezing you mention at your convenience. We have also shared a link to the Samsung Support Team to offer assistance if this experience continues, or you have additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The apps are much better on Samsung
on August 3, 2025
Posted by: Glenne
[This review was collected as part of a promotion.] Had a different phone 3 years. So GLAD I'm back much better much easier to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung, I will never change it
on August 3, 2025
Posted by: OmarHn054
[This review was collected as part of a promotion.] Amazing phone for perfect photos and videos 👌 fast, perfect for playing my favorite games and its features allow me to make everything easier when I need technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 3, 2025
Posted by: Yeahimxo
[This review was collected as part of a promotion.] Such a great phone. I like the AI feature. I will always use galaxy products. Nothing comes close to how galaxy works. Galaxy has always been my favorite line of phones. I remember the first galaxy phones & ive been in love with them since. I wont ever switch to a different phone series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thank you Galaxy!
on August 3, 2025
Posted by: Charmd88
[This review was collected as part of a promotion.] Galaxy AI is amazing and that's truly help me get my life in order. I've started my podcast and I've been successful thus far thanks so much samsung!
Value
5
Written by a customer while visiting Samsung US