Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(28,311 Reviews)
Rating breakdown 28,311 reviews
5 Stars
24,280
4 Stars
3,146
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4
Almost great
on August 29, 2025
Posted by: VitaminT
[This review was collected as part of a promotion.] I have owned almost every note series and now the s25 Ultra. The specs are great, the embedded AI is almost scary its so good. I just wish Samsung would stop downgrading these flagship devices. Gone are the days of expanding memory, no more 3.5mm headphone jack, the S-pen has been downgraded now too, its no longer Bluetooth enabled so remote picture taking is no more. I am scared to see what we loose in the next phone.
Value
4
Response from Samsung USBy R&R Team, September 4, 2025
Hi there VitaminT, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Wea re happy to hear that you are so pleased with the enhacements made to Galaxy AI, and the overall usage of your device. We know the removal of features you have used in the past can be disappointing but we are always happy to help our customers discover the way these features have been changed but not always fully removed. For the headphone jack, you can use a USB-C to headphone jack adapter plugged in directly to your charging port for your favorite headphones. We have provided a link to an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device. We have lastly shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone of 2025
on August 28, 2025
Posted by: LoveBug4084
[This review was collected as part of a promotion.] I use this phone for work and it's everything that I need in a device. I don't have to carry around my laptop or other electronic devices!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Forever
on August 28, 2025
Posted by: TJ7411
[This review was collected as part of a promotion.] I am 60 years old and have always been a Samsung user every since they first came out and I refuse to try another brand. Everything about Samsung quality has kept me a customer. I am always trying to get others to switch especially when I see their cracked screen. I really love that there are options to purchase any of Samsung's products directly from the factory. Forever a fan
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on August 28, 2025
Posted by: MattTexas
[This review was collected as part of a promotion.] The ultimate phone for anyone who love to multi-task. The Galaxy AI is amazing and what a difference from the old A14 i had.
Value
5
Written by a customer while visiting Samsung US
Posted by: AnonymousHero
from Hattiesburg, MS
Expertise:Intermediate
Verified Purchase:Yes
I really like this phone. I switched from the Flip 6 because I needed a better battery and this phone delivers.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Samsung Galaxy S25 Ultra! 5 stars!!
on August 28, 2025
Posted by: Bustamove7
Expertise:Expert
Excellent phone. The most powerful phone Samsung makes as of this writing 8/28/2025.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on August 28, 2025
Posted by: Thebeast
[This review was collected as part of a promotion.] Just amazing phone for everything camera to gaming awesome technology
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible photo clip attachment
on August 27, 2025
Posted by: Galaxy User
The "newest" Galaxy stinks when it comes to attaching photos to a text. In the past you click on the "+" sign and choose from ALL your folders. Now it only takes you to a few folders. You must (1) Click + (2) Click "Gallery" (3) Scroll to and click "Folders" (4) Click the 3-dot hamburger (5) Click "Browse" (6) Click "Gallery AGAIN the (7) you can select the folder to choose your photo. That STINKS !!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 28, 2025
Hi there Galaxy User, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand that updates to a new device can take time to adjust to the changes that have been made to the software. We have provided a link to the complete manual to help you with any alternative options for the tasks you are attempting to accomplish and the help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US