Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(28,311 Reviews)
Rating breakdown 28,311 reviews
5 Stars
24,280
4 Stars
3,146
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Enough of everything
on September 19, 2025
Posted by: HappyBison
[This review was collected as part of a promotion.] Gemini AI is getting intuitive and makes tasks more efficient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product was a great decision.
on September 19, 2025
Posted by: Randomname
[This review was collected as part of a promotion.] I use the galaxy Ai often I found it extremely useful it allows me to easily edit images and even short messages when I am having a hard time to create one. I use my samsung device for personal reasons and to play games i found that it does not overheat unless I am playing for a long period of time also there is no lag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hate it!!!
on September 19, 2025
Posted by: Cynthia
Expertise:Intermediate
Worst phone I've ever had. Camera takes terrible pictures! I hate this phone!!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 22, 2025
Hello Cynthia, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to a few articles to assist you with the different camera settings and features, and help you troubleshoot any blurry or dark photos you may be experiencing. We have also shared a link to the Samsung Support Team if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Cindy
from Maine
Verified Purchase:Yes
When I was looking at this phone, I thought that it had the ability to use the "pencil" to take pictures from afar. That is one of the biggest reasons I bought it. I guess Samsung decided to take that feature away. Kind of stinks. I should have gone with the S24.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, September 22, 2025
Hey there Cindy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important being able to use your device in the way you are seeking is to you. We have provided a link to the complete manual available for your device to help you discover the hand gestures and voice commands you can use with the camera of your device. We have also provided a link to the Samsung Support Team to offer additional assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone is Unbeatable
on September 19, 2025
Posted by: TheTitleist
[This review was collected as part of a promotion.] I have gone back and forth between Samsung and Google phones, but I think this one is the best phone I've ever used. It has a premium feel and the touch of the screen is much better than the Google Pixel 7 Pro I was using. Camera is the best I've used and battery life is really good as well. I am not sure I could be tempted by another phone in the next few years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best android phone till date
on September 19, 2025
Posted by: SPMFPL
[This review was collected as part of a promotion.] I m using samsung galaxy s series since s6. And i love samaung phine. S25 Ultra is the best from any androind phone ever. Glaxy AI is the best feauture with latest tech n realtime AI technologie.
Its 5 star from me bcz dont have option to give more..
Keep good going samsung team.
Its 5 star from me bcz dont have option to give more..
Keep good going samsung team.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device has the best battery ever
on September 19, 2025
Posted by: Bebos80
[This review was collected as part of a promotion.] I use my phone for work and school, I even use AI to help me with the translate, battery stay all day doing everything if im not using it much will stay until next day.
Screen resolution is the best.
Screen resolution is the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love the Large Space it has. Incredible
on September 19, 2025
Posted by: HolyBoy
[This review was collected as part of a promotion.] I use the Galaxy AI to help me answer everyday questions and to find stuff out quick hands-free while at work or home. Some Primo Stuff yall got going on with that new AI and Whatnot. I appreciate the work yall do. Keep it up and don't ever let them say propaganda like it's become self aware. Its simply just beginning to understand itself like we as humans do.
Value
5
Written by a customer while visiting Samsung US