Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(28,311 Reviews)
Rating breakdown 28,311 reviews
5 Stars
24,280
4 Stars
3,146
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Everything you want and need
on September 20, 2025
Posted by: ZenMonkey760
[This review was collected as part of a promotion.] Love this phone. With Galaxy AI, this phone is amazing. Great camera, fast operation, lots of storage. Great screen and all the features of a flagship model.
Value
5
Written by a customer while visiting Samsung US
Posted by: Leshe
Expertise:Intermediate
Verified Purchase:Yes
The phone has been okay so far but I've been experiencing glitches I'm not sure why when I go into my email and come out of an email it glitches , when pressing Google meeting it glitches. The phone has been having freezing episodes of apps, seems this phone isn't compatible for uploading video to a app I consistently used when I had the s21 so the phone hasn't been the greatest so far
Response from Samsung USBy R&R Team, September 22, 2025
Hey there Leshe, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable the uninterrupted usage of your device is to you every day, and we would love to help you troubleshoot this experience. We have provided a few links to articles to help you maximize the speed and resolve the freezing and glitches you mention experiencing. We have also shared a link to the Samsung Support Team to offer additional assistance if any your frustrations continue with your phone. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite camera on a phone so far!
on September 20, 2025
Posted by: Godof0rganization
[This review was collected as part of a promotion.] I use my phone for many social conversations.Business conversations because i'm an entrepreneur.I use this stylus a lot making and changing different spreadsheets for work. The camera has amazing quality that allows me to take amazing pictures of my interior designs and the galaxy a I helps me find different ways to set houses for showing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love mt Galaxy S25 Ultra. Ga25Ultra got bells *
on September 20, 2025
Posted by: HippieGoddess
[This review was collected as part of a promotion.] My Samsung Galaxy s25 Ultra is my lifeblood. Everything is linked so I can bank anywhere and pay any account.
Im linked in all my accounts. I use all my suggested accounts with real times and AI. When I do not have my phone I am completely lost.
Although I am old enough to still do things on paper. I / We ate the better ahead group.
Im linked in all my accounts. I use all my suggested accounts with real times and AI. When I do not have my phone I am completely lost.
Although I am old enough to still do things on paper. I / We ate the better ahead group.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on September 20, 2025
Posted by: Patplays
[This review was collected as part of a promotion.] The Galaxy Ai is amazing its way to good to be true I love the new sound erase, the phone itself is good and the camera quailty is amazing too the long lasting battery amd fast charging are very helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great with less
on September 20, 2025
Posted by: Obelisk89
[This review was collected as part of a promotion.] If the Galaxy AI option is actually very fun to utilize. Not just with searches but with customizations on photos and alterations, it has made things much easier. The only downside I would say is when they decided to take out the option for expanded storage. That to me definitely makes the phone much more water resistance and waterproof but eliminates the options for people that utilize apps that take up more space. Now I have to use a Note 20 Ultra for games and the S25 for normal use. Kind of a step back from progress.
Value
4
Written by a customer while visiting Samsung US
Posted by: M barnett
Verified Purchase:Yes
Had a Galaxy ultra before and new one is even better with so many options
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! It's Reliable
on September 20, 2025
Posted by: AmazingKeti
[This review was collected as part of a promotion.] "Galaxy AI" I love all the features of my Samsung Galaxy S25 Ultra. The phone is beautiful very well made. The speaker on it is clear and great volume. The phone is fast acting and display is beautiful. In inlove and use my Galaxy for everything AI works fantastic
Value
5
Written by a customer while visiting Samsung US