Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(28,302 Reviews)
Open Ratings Snapshot
Rating breakdown 28,302 reviews
5 Stars
24,274
4 Stars
3,145
3 Stars
542
2 Stars
159
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4 out of 5
4
Good phone
on September 30, 2025
Posted by: Jennyjo
[This review was collected as part of a promotion.] Works great beautiful photos and ai. Glass screen is very strong. Dont like using the Google messaging app but still work ok
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love cats
on September 30, 2025
Posted by: Love4cats
[This review was collected as part of a promotion.] Sleep mode ,step alarms and play games i love the camera
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung s25 Ultra
on September 30, 2025
Posted by: Sunshineofyourlove
[This review was collected as part of a promotion.] I absolutely love samsung and Samsung AI.. I have been a samsung user since my first one in 2010... They are wonderful phones I even have the laptop that I use for nursing school and its wonderful as well.. I will forever and always be a Samsung user
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 3, 2025
Hi there Sunshineofyourlove, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with this newest phone, and that you are finding uses for Galaxy AI every day. We hope you'll reach out to us again in the future any time with questions, or additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
True flagship!
on September 30, 2025
Posted by: SolexS
[This review was collected as part of a promotion.] AI future found to be the most useful and accurate tool of this device. Search of any kind became a breeze. Happy, very happy with it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 3, 2025
Hello there SolexS, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with your new device, and finding it so easy to use, especially with the features of Galaxy AI. We hope you'll reach out to us again in the future if you ever have questions, or wish to provide additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is my favorite phone
on September 30, 2025
Posted by: Alexa0414
[This review was collected as part of a promotion.] This phone has everything I need! I really like the new AI features and have used them for many different things. The camera resolution is amazing. I like the way it's user friendly and has multiple options for how I want everything to look.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on September 30, 2025
Posted by: Catracho44
[This review was collected as part of a promotion.] I use Samsung because it is the best thing that ever happened to me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
제품은 대체로 만족합니다.
on September 30, 2025
Posted by: punguna
[This review was collected as part of a promotion.] 제품의 성능은 대체로 만족합니다.
단점으로는 베터리가 생각보다 빨리 소모됩니다. 저는 게임을 많이 하지도 않고 휴대폰 사용도 평번한 수준으로 사용합니다. 하지만 충전을 매일 해야 하며, 2일을 넘기기 어렵습니다.
아무사용도 하지 않고 대기 상태로 두면 2일을 유지 합니다.
또한 통신사 문제인지 휴대폰 문제인지 알수 없지만 외부에서 인터넷을 사용하려고 하면 연결이 안되는 곳이 너무 많습니다.
그런데 재부팅을 하면 연결이 됩니다.
이것을 보면 이는 휴대전화의 문제라고 여겨집니다.
서비스를 받으러 갈 시간이 없어 그냥 사용하고 있습니다.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The phone runs well
on September 30, 2025
Posted by: Ravenskies
[This review was collected as part of a promotion.] The Samsung Galaxy S25 ultra phone truly stands out with its exceptional performance. The Galaxy AI system is particularly impressive, offering seamless integration and intuitive assistance. It's clear that Samsung has put a lot of thought into this device, ensuring it meets the highest standards of innovation. The Galaxy AI system is not only efficient but also incredibly user-friendly, making it a pleasure to use. Overall, the Galaxy S25 ultra phone is a remarkable addition to any tech enthusiast's collection.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 30, 2025
Hello there Ravenskies, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the features and usage of your device, and that you are finding it an impressive innovation in a device. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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