Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(28,302 Reviews)
Rating breakdown 28,302 reviews
5 Stars
24,274
4 Stars
3,145
3 Stars
542
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4
New s25 ultra
on October 1, 2025
Posted by: Tiytiy
[This review was collected as part of a promotion.] I am a galaxy user with almost everything. My phone my watch, and tablet. The new S25 ultra, I only have had it for about 2 months. I am still learning new things about it. Certain features are not working properly I'll say for me. Adding cards to my wallet, trying to use door dash and just will not allow that either. Also when when opening documents it doesn't open it in my Google drive it tries to open it in other apps. I also do not like that my tablet and phone are sync and I really truly do not like that at all.
Value
4
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Tiytiy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the full functionality of your device is to you every day, and we would love to assist you. We have provided a link to an article to help you with the apps that are not operating as intended. We have also shared a link to the Samsung Support Team to offer individual assistance with any features that are not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best.
on October 1, 2025
Posted by: Jab42a
[This review was collected as part of a promotion.] I have 1 years with the phone, I recently switched from Ios to android and the phone its really good and it does stink with the description. Love the multi-task features and the updates (although im not being a customer with android for a long long time I really appreciate all the work I get to do with this phone). If you gonna buy it go for it, the space is amazing, the durability of the baterry its all (i work at the school so ill be using must of the times for calls and text and it does last longer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awsome
on October 1, 2025
Posted by: Richt1
[This review was collected as part of a promotion.] I use it as my phone is watch movies take pictures this phone is awsome
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Richt1, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are so pleased to hear you are enjoying your streaming, and capturing amazing photos and videos with your device. We have provided a link to the complete manual for your device to help you further enhance your usage of your camera with Galaxy AI. We have also provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone. Battery is phenomenal
on October 1, 2025
Posted by: Dg1811
[This review was collected as part of a promotion.] I hesitated to switch because my S23 was doing fine. I'm so happy I made the switch. This phone is so much faster, and the battery lasts hours more then my old phone. Great job Samsung.. I love the AI functions. I have used AI several times recently to solve obscure searches and got wonderful results
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hey there Dg1811, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are so pleased with your upgrade to a new device, and finding it faster, with the longer battery life, and having some great enhanced features like Galaxy AI. Please, don't hesitate to reach out to us again in the future any time with questions, or if you want to provide additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Greatest Galaxy
on October 1, 2025
Posted by: GALAXYaddict
[This review was collected as part of a promotion.] I have had every Samsung Galaxy and this by far is the best one. Streaming with this phone is a breeze. The cameras are amazing. The zoom is next level. Galaxy AI works flawlessly with this device. The Buds3Pro pair amazingly well with all the integrated Galaxy AI working perfect. This phone is so easy to work on, I can run all my businesses and manage my personal life all on this one device. Plus it's so fun to use. If I'm honest, my screen time has actually gone up since having this phone. It is so helpful and so enjoyable to use, that I am just on it that much more.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there GALAXYaddict, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to know you are having such an amazing experience with your device, and that you are loving your streaming, camera, and overall usage of your phone. Please, don't hesitate to reach out to us again any time you have questions, or wish to provide additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 1, 2025
Posted by: Kayonly
[This review was collected as part of a promotion.] This is the best phone. The galaxy AI show be great. This phone does everything i need
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Kayonly, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of this phone, the features of Galaxy AI, and are finding it to be the best phone. We would love to hear from you again any time in the future if you have questions or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 1, 2025
Posted by: Mamaforever
[This review was collected as part of a promotion.] Love that they brought back the pen! Love the battery life. All day and still have some left. That is after playing music 80% of the day.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hello Mamaforever, thank you for taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the enhanced features and battery life of your device. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on October 1, 2025
Posted by: Redrhino4
[This review was collected as part of a promotion.] Amazing phone for work. I use Galaxy Ai to write emails and texts to clients with ease, especially when I'm busy with presentations and meetings.
Screen is large enough to see and love using the stylus write down notes from meetings as well.
Screen is large enough to see and love using the stylus write down notes from meetings as well.
Value
5
Response from Samsung USBy R&R Team, October 1, 2025
Hi there Redrhino4, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this device to be so amazing for your work, and that Galaxy AI has proven a good companion for your communication, presentations, and meetings. We hope you'll reach out to us again any time you have questions or want to provide additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US