Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(28,301 Reviews)
Rating breakdown 28,301 reviews
5 Stars
24,273
4 Stars
3,145
3 Stars
542
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Posted by: SC83
Expertise:Intermediate
Verified Purchase:Yes
Camera and video function, autofocus, and image quality are significantly worse than S22 Ultra, likely due to the software. And the comparison is not even close. I hate it when smarter phones seem to get "dumber" at basic functions.
Response from Samsung USBy R&R Team, October 2, 2025
Hi there SC83, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations. We have provided links to a few articles to help you with the camera settings and features of your device. We have also provided a link to an article to assist you if your photos are dark or blurry. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Just has been the best
on October 2, 2025
Posted by: Ms4Evolved
[This review was collected as part of a promotion.] I love watching TV and YouTube on it it's very Chris clear and fast. Out of all my phones this has been the best and I know this that AI galaxy has been in it too so that's been helpful
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Never regret getting my Samsung ultra!
on October 2, 2025
Posted by: Raquel
[This review was collected as part of a promotion.] This phone keeps my crazy life organized! Its fast and always reliable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very intuitive and doesn't lag during use.
on October 2, 2025
Posted by: S25U7tag
[This review was collected as part of a promotion.] Still trying to optimize the efficacy of Galaxy Ai but it's a learning experience worth having.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has ample amount of space. Even for me
on October 2, 2025
Posted by: BeanyBug25
[This review was collected as part of a promotion.] Galaxy AI is great on the S25 ultra. Plenty of space. I have thousands of videos and pictures that take up a lot of space so I really need that. Its fast and the camera is awesome as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Smartphone Experience
on October 1, 2025
Posted by: Batyr89
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is an absolute powerhouse. I use it daily for work, family, and entertainment. Thanks to Galaxy AI, tasks like translations, email drafting, and scheduling have become so much easier. The camera system is truly next level — every photo and video looks professional, even in low light.
Gaming is smooth and immersive with the fast refresh rate and top-tier processor. The S Pen has become my favorite tool for quick notes, sketching, and editing documents on the go.
For my family, sharing photos, videos, and cloud storage is seamless. This phone combines performance, design, and cutting-edge features in the best way possible.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Northern Indiana
Expertise:Intermediate
Verified Purchase:Yes
This is a super great Samsung S25 Ultra phone. I just can't believe all the things this phone can do. I also really love the S pen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love It!!!!!
on October 1, 2025
Posted by: Samsungdevoted
[This review was collected as part of a promotion.] I really like this phone!!!!! I use it for streaming, games, movies and taking pictures and videos. Love the camera, and the video quality is the best!!!!!! Trying to get family members to get on board.
Love my Samsung S25 Plus!!!!!!
Also, it's very convenient how my phone pairs with my Galaxy tab and my Buds3pro.
Love my Samsung S25 Plus!!!!!!
Also, it's very convenient how my phone pairs with my Galaxy tab and my Buds3pro.
Value
5
Written by a customer while visiting Samsung US